Virtual Receptionist and Administrative
Job Description
Virtual Receptionist for No Diet Dietitian We are a team of Registered Dietitian Nutritionists on a mission to help our clients feel their best, and achieve their goals in a positive and sustainable way. We are a fast-growing company and need a virtual administrative assistant that is super organized, great with customer service, and comfortable with discussing invoices and client balancess. Your Competencies: ? As the primary customer service representative, the receptionist will handle all incoming calls according to the office guidelines and ensure that the customer experience excellent and continuously improving. ? Excellent communication skills. Must enjoy talking to people and have the ability to make every incoming caller feel special. This is the first impression of the practice. ? Collect patient information and schedule appointments, invoice and collect the patient balance and no-show fee, submit claims and follow up on denied claims ? Confirm next day appointments and alert patients as to what documentation is needed ? Retrieve e-faxes and send electronic faxes to primary care offices ? Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications. ? Intermediate skills using Microsoft Office products, specifically Excel ? Working knowledge of HIPAA guidelines, handling sensitive information and medical records ? Proficient using technology and troubleshooting ? Detail oriented - accurately collect patient information, update the master tracker spreadsheet and other systems ? Assist with project support when needed ? Assist with the coordination of meetings ? Serve as first-line for patients who have a complaint or grievance ? Comfortable discussing financial matters with patients ? Call health insurance for customer support ? Miscellaneous administrative reporting for the COO and CEO ? Build relationships to promote a collaborative environment ? Be accountable for your performance ? Take initiative for your professional growth ? Other duties as assigned ? Be engaged and eager to build a winning team
Qualifications
Minimum Qualifications: ? Comfortable/ intermediate using Microsoft office products, specifically Excel ? Strong customer service background ? Bachelor?s Degree (preferred) and/or High School Diploma/GED ? 1-2 years of administrative or receptionist experience ? Knowledge of insurance authorization/billing requirements (preferred) Position Status Remote, full time Schedule Details - Must have a quiet and confidential space to work and answer phone calls. Job Type: Full-time Pay: $22.00 - $26.50 per hour Expected hours: 40 per week Benefits: ? 401(k) matching ? Paid time off Schedule: ? 8 hour shift ? Monday to Friday Work Location: Remote Apply Job! Apply To This Job