[Remote] Technical Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Zenity is a leader in AI Agent Security, focused on delivering security frameworks for AI agents at enterprise scale. The Technical Customer Success Manager will serve as a strategic technical lead for complex enterprise customers, ensuring successful onboarding, implementation, and ongoing relationship management to drive customer value and satisfaction.

Responsibilities

• Own the full technical and strategic success of Zenity’s most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale
• Lead complex, multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion
• Coordinate joint account motions involving customer stakeholders, Zenity internal teams, and large technology platform teams, ensuring alignment on strategy, integrations, and long-term value realization
• Run executive-level strategic reviews that clearly articulate risk posture improvements, roadmap alignment, integration progress, and expansion opportunities
• Serve as the single strategic point of coordination across Product, Engineering, Sales, and Field Engineering to streamline complex enterprise motions and reduce internal friction
• Own high-impact technical escalations end-to-end, maintaining executive visibility while driving resolution across internal teams
• Translate sophisticated enterprise requirements into structured success plans, identifying technical risks, integration dependencies, and phased deployment strategies
• Partner closely with Product and Engineering to surface strategic customer insights that influence roadmap direction and support the continued evolution of Zenity’s platform
• Contribute to scaling Zenity’s enterprise success model and best practices for managing strategic accounts
• Lead end-to-end onboarding processes, including discovery sessions, product training, risk analysis and assessment, solution design, platform configuration, technical integrations, and initial security posture setup
• Guide the customer through creating and establishing internal security programs for LCNC (low-code/no-code) and AI standards
• Translate customer business goals and security requirements into a tailored implementation plan to drive success
• Serve as the trusted technical advisor on security best practices for LCNC and AI agentic security, governance, and enterprise application security
• Provide hands-on guidance in configuring policies, platform risk areas, automations, and governance frameworks
• Investigate and troubleshoot security violations, providing clear remediation guidance and context
• Maintain high-touch relationships with stakeholders to align Zenity’s value with business outcomes
• Proactively monitor platform usage, risk reduction metrics, and security improvements to demonstrate ROI
• Identify opportunities for optimization, expansion, and innovation in customer environments
• Lead Quarterly Business Reviews (QBRs) to present progress, risk posture improvements, and roadmap alignment
• Anticipate customer needs by staying current on evolving security threats, industry trends, and compliance requirements
• Partner with Sales, Product, and Engineering to advocate for customer needs in the product roadmap

Skills

• Strong background in cybersecurity, application security, and governance frameworks
• 4+ years of proven experience in customer-facing technical roles
• Demonstrated ability to build strong relationships with stakeholders at all levels, from engineers to C-level executives
• Exceptional communication skills, with the ability to translate complex technical concepts into clear business value
• Experienced in leading customer journeys and delivering executive presentations, QBRs, and workshops
• Proactive and Self-Driven: Anticipates customer needs, identifies opportunities, and takes initiative without waiting for direction
• Collaborative Team Player: Works effectively across functions, building trust and alignment with both internal teams and customers
• Ownership Mentality: Creates solutions, drives outcomes, and takes full responsibility for delivering results
• Startup mindset: Thrives in a fast-paced, dynamic environment with shifting priorities and evolving challenges
• Problem-Solving Oriented: Analyzes complex challenges, identifies root causes, and develops practical, innovative solutions that drive measurable impact
• Ability to travel approximately 20–30% for customer on-site engagements, strategic meetings, and company events
• Knowledge of low-code/no-code platforms, AI governance, and data protection
• Familiarity with industry standards and frameworks such as OWASP, MITRE, and others
• Strong data analysis capabilities

Company Overview