[Remote] Contact Center System Architect - Level 1
Note: The job is a remote job and is open to candidates in USA. h3 Technologies, LLC is seeking a Contact Center System Architect - Level 1 to provide entry-level architectural leadership and design support for enterprise contact center solutions. This role involves designing, implementing, and maintaining software, hardware, and communication interfaces under the supervision of senior architects to meet business needs.
Responsibilities
- Architectural Design: Assist in designing contact center infrastructure, including software, hardware, and communication integrations
- Thought Leadership: Stay aligned with information technology trends to support future-state customer plans
- System Integration: Support cross-functional requirements and data interfaces across the enterprise
Skills
- Minimum Experience: 6 years of overall IT experience
- Minimum Education: Bachelor's degree
- AWS Connect & Salesforce Service Cloud Voice (4+ Years): Enterprise-level experience (5,000+ end users) developing, configuring, administering, and maintaining both platforms
- ITSM & Workflows (2+ Years): Experience implementing, customizing, and updating AWS Connect and Salesforce Service Cloud Voice ITSM applications, modules, and integrations
- Integrations & Tooling (1+ Year): Experience with AWS Connect integrators/connectors, no-code UI Builder, dynamic workflows, and third-party tools
- A current AWS Solutions Architect – Professional AND a Salesforce Technical Architect certification can waive the 2-year requirement
- A current AWS Solutions Architect – Professional certification can waive the 1-year requirement
Company Overview
Company H1B Sponsorship