[Remote] Account Manager - Based in Baltimore, MD

Note: The job is a remote job and is open to candidates in USA. Armorock Polymer Concrete is a market leader in precast polymer concrete structures for the wastewater industry, dedicated to sustainable infrastructure. The Account Manager serves as the primary liaison between customers and internal departments, focusing on project opportunities, tailored quoting solutions, and ensuring exceptional service and communication.

Responsibilities

• Conduct Insight platform searches to identify viable public and private leads
• Monitor and track Capital Improvement Projects (CIP) for early-stage opportunities
• Evaluate developer-driven projects and private sector demand
• Interface with contractors, municipalities, and engineers to understand project requirements
• Prepare and issue quotes using internal platforms, ensuring accuracy and urgency prioritization
• Collaborate with estimating and project management teams to verify quote feasibility
• Prepare and distribute complete submittal packages with required documentation
• Manage revisions, engineering calculations, and redlines
• Communicate submittal status and changes to customers proactively
• Facilitate transition from quote to release, including documentation verification (POs, drawings, job codes)
• Coordinate with internal departments to ensure timely order fulfillment
• Send release confirmations and introductions to project managers
• Provide Sales Manager support at trade shows, customer visits, job site visits as needed
• Log all Daily Activities that are critical to 'Build' of the territory. Key Conversations with Accounts, emails, tasks, Phone Calls
• Build and Maintain Account Pages for: Municipalities/Water Authorities, Engineering Firms, Contractors. Each should list Key personnel with
• Manage Opportunity Pipeline: Status update, Conversations, etc
• Build Task Pipeline
• Provide feedback to Sales Managers weekly for customer issues/ improvements required to meet our customer service commitment
• Provide Quarterly Updates to Armorock Management on 'improvements' needed to improve the customer experience
• Participate (minimum one per week) in the Operations Daily Huddle for Plants that produce their product. Allows for account managers to understand
• Discuss (verbally) upcoming releases weekly with Project Manager who is assigned the territory. Project Managers should in-turn provide current project in production updates to and discuss corresponding issues/wins
• Participate and add Value in Organizations Weekly Meeting
• Participate in Armorock Committee’s that allow for Sales Managers to be engrained in the business

Skills

• Bachelor's degree in related subject matter is preferred but not required
• Strong analytical and critical thinking abilities
• Proficient in reading and interpreting engineering drawings and specifications
• Proficiency in Microsoft Excel, Google Suite, and CRM systems
• Excellent written and verbal communication and negotiation skills
• Ability to work independently and manage multiple projects simultaneously
• Strong organizational skills and attention to detail
• Knowledge of ASTM standards and specifications relevant to wastewater structures preferred
• Familiarity with AutoCAD or similar design software is a plus

Benefits

• Comprehensive medical, dental, and vision insurance with low employee contributions
• Competitive salary with performance-based bonuses
• 401(k) with company matching
• Generous PTO, plus additional sick days
• Paid parental leave (maternity & paternity)

Company Overview