[Remote] Senior Manager, Digital Customer Data Products - Product Manager

Note: The job is a remote job and is open to candidates in USA. Carrier Global Corporation is a global leader in intelligent climate and energy solutions, dedicated to creating innovations that enhance comfort, safety, and sustainability. The Customer Data Products Leader is a senior leadership role focused on defining and managing Carrier’s customer data products, ensuring integration and governance of customer data across various platforms to enable personalized experiences and advanced analytics.

Responsibilities

• Lead the Customer Data Product strategy, including CDP, MDM, and 360-customer data capabilities across HVAC partners
• Establish a single source of truth for customer, distributor, dealer, and service data, aligned to enterprise data architecture
• Own the data product roadmap, prioritization, and delivery aligned to business value, digital ecosystem strategy, and revenue growth opportunities
• Define clear data product use cases including personalization, segmentation, case optimization, forecasting, and AI-powered recommendations
• Partner with Digital, Customer Service, Commercial, Marketing, Sales, and Operations leadership to align data products to business outcomes
• Serve as the primary bridge between business stakeholders and digital/data teams, including IT, product, analytics, AI/automation, and external partners
• Influence and align leadership on data governance, investment priorities, and platform decisions
• Enable AI-powered use cases leveraging customer data, including: Predictive service insights, Next-best action recommendations, Lead scoring and targeting, Drive the integration of AI/automation into customer journeys and service workflows

Skills

• Bachelor's degree
• 5 + years in digital, data, and/or digital product leadership roles
• 5+ years leading enterprise data initiatives, CDP/MDM programs, and/or data product teams
• Bachelor's degree in Business, Data, Technology, or related field (or equivalent experience)
• Deep experience with Customer Data Platforms (CDP), MDM, or enterprise data product development
• Strong understanding of customer data models, identity resolution, and data integration patterns
• Experience with Salesforce, SAP, and enterprise data ecosystems
• Familiarity with AI/ML use cases, data-driven personalization, and analytics platforms
• Proven experience leading data product strategy and execution at scale
• Strong background in Agile product management, roadmap planning, and backlog prioritization
• Proven experience working successfully across business and digital delivery teams to deliver defined product scope
• Ability to translate complex business needs into scalable data solutions
• Strong understanding of customer experience, service operations, and omnichannel digital ecosystems
• Ability to connect data strategy to tangible business outcomes (growth, efficiency, CX)
• Experience balancing business value, technical feasibility, and cost considerations
• Ability to lead through influence in a matrixed, cross-functional environment
• Executive-level communication skills with the ability to drive alignment across senior stakeholders
• Experience delivering cross-functional, enterprise-scale data transformations
• Change leadership mindset with a track record of driving adoption of data-driven capabilities

Benefits

• Short-term cash incentives, subject to plan requirements
• Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Paid vacation days, up to 15 days
• Paid sick days, up to 5 days
• Paid personal leave, up to 5 days
• Paid holidays, up to 13 days
• Birth and adoption leave
• Parental leave
• Family and medical leave
• Bereavement leave
• Jury duty leave
• Military leave
• Purchased vacation
• Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Company Overview