[Remote] Information Management Analyst II
Note: The job is a remote job and is open to candidates in USA. Catholic Relief Services is implementing a global emergency response initiative designed to deliver timely, life-saving humanitarian assistance in rapidly evolving crises worldwide. The Information Management Analyst II will strengthen Information Management as a core function, ensuring that data systems and tools support evidence-based decision-making across programming. This role involves the integration of data into user-friendly dashboards and promoting the use of advanced analytics to enhance decision-making efficiency.
Responsibilities
- Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda
- Function as a technical product lead of the Humanitarian Response IM platform, ensuring effective administration, adherence to the correct security posture, and application of standard operating procedures
- Act as advisor on the humanitarian response IM platform contributing to adoption scale, in close partnership with key stakeholders. Provide technical support for configuring/handling complex scenarios and implementing integrations with other ICT4D systems
- Support research and analysis of core ICT4D technologies to help drive appropriate innovation, scaling, and rolling out of new releases in accordance with existing standards
- Implement the operationalization and decommissioning of new and existing platforms respectively in the ICT4D Technology Portfolio in accordance with existing standards
- Contribute to capacity strengthening and learning initiatives in ICT4D for staff and partners through helping develop learning and training strategies and agendas/curriculums, conducting trainings and workshops, convening a community of practice, and coaching
- Collect and analyze program data, capture and share lessons learned and best practices for specific projects to facilitate improvements in decision-making and contribute to the ICT4D learning agenda
- Support monitoring and analysis of the Humanitarian Response platform and other related key ICT4D platforms for identifying new scale opportunities and establishing product roadmaps
Skills
- Bachelor's degree in information systems, engineering, or IT related field or equivalent experience
- Minimum 5 years of experience in administration, maintenance development, designing and operationalization of software systems
- Experience training both technical and non-technical stakeholders on system lifecycle, best practices, system enhancements and maintenance cycles
- Demonstrated experience leveraging digital technologies in international development, humanitarian and/or low resource contexts
- Proficiency (verbal and written) in English. One of French, Spanish, or Arabic an advantage
- Demonstrable experience developing and following standard operating procedures for technology use
- Strong understanding of software development lifecycle and service delivery
- Basic understanding with human-centered design (HCD) approaches
- Basic understanding of CRS' procedural concepts that the CT4D platform supports (MEAL, HRD etc.)
- Ability to evaluate the value addition and impact through the platforms supported
- Detail oriented in terms of time management, communication, teamwork, creative thinking, analytical, problem solving
- Ability to handle multiple priorities in a fast-paced environment
- Skills leveraging strategic, analytical, human-centered ICT problem-solving and systems thinking with the capacity to see the big picture and ability to make sound judgment for improved innovations and technologies
- Good relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings
- Presentation, facilitation, and training skills
- Must be willing and able to travel up to 30%. Should have the capacity to live and work in difficult/stressful environments and serve wherever agency needs dictate
- Experience in supporting end users in solving adoption and technology related issues and challenges
- Experience using and configuring current CRS technologies
Benefits
- CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan.
- Salary and Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role.
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