[Remote] GTM Systems Administrator

Note: The job is a remote job and is open to candidates in USA. M3 is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. The GTM Systems Administrator will be responsible for the technical operation of M3's go-to-market technology stack, supporting Quote-to-Cash processes on Salesforce and enabling RevOps leadership to focus on strategic initiatives.

Responsibilities

• Serve as the dedicated technical owner of Salesforce Sales Cloud and Service Cloud, including users, profiles, permission sets, roles, page layouts, validation rules, flows, and automation
• Own day-to-day GTM technology stack operations, including sales engagement platforms, CS tooling, and adjacent systems
• Build and maintain Salesforce automation using Flow, Process Builder, approval workflows, and alerts
• Lead release management — sandbox strategy, change sets, testing protocols, deployment, and documentation
• Develop and maintain reports and dashboards supporting pipeline visibility, forecasting, and operational insights for Sales, CS, and Marketing leadership
• Own lead routing, territory management, opportunity workflows, and account hierarchy processes within Sales Cloud
• Own case management, queues, SLAs, knowledge base, and customer service workflows within Service Cloud
• Support Quote-to-Cash (QTC) processes within Salesforce — including quoting workflows, pricing governance, discount approval routing, and the handoff of closed opportunities to order management in NetSuite; partner with Finance and Revenue Operations to ensure accurate and timely quote-to-order execution
• Monitor and optimize Workato integrations between Salesforce and NetSuite in coordination with Finance and RevOps
• Own data governance — deduplication, enrichment, CRM hygiene standards, and data quality metrics
• Provide user training, onboarding documentation, and change management support for system updates
• Assist in the evaluation, implementation, and ongoing management of GTM tools and integrations
• Partner cross-functionally with Revenue Operations, Sales, Customer Success, Marketing, and Finance
• Other duties as assigned

Skills

• Bachelor's degree in Information Systems, Business, or a related field (or equivalent practical experience)
• 3–5 years of Salesforce administration experience in a SaaS environment, including direct ownership of a production org
• Salesforce Certified Administrator required; Advanced Administrator or additional certifications a plus
• Hands-on experience with Salesforce automation tools including Flow and validation rules
• Familiarity with Quote-to-Cash (QTC) processes — quoting, approvals, and order management within Salesforce; NetSuite or Zone Billing exposure preferred
• Working knowledge of NetSuite or comparable ERP — comfortable operating across systems
• Familiarity with integration middleware such as Workato or Zapier
• Self-starter with the ability to build process and documentation from scratch in a small team
• Strong written and verbal communication skills; able to translate technical decisions for non-technical stakeholders
• Must be able to build and maintain positive business relationships with co-workers and other business contacts
• Must demonstrate problem solving, critical thinking, and initiative skills
• Must have knowledge of a variety of computer software applications especially in MS Office

Company Overview

Company H1B Sponsorship