[Remote] Senior Site Reliability Engineer II

Note: The job is a remote job and is open to candidates in USA. Braze is a leading customer engagement platform that empowers brands to deliver exceptional customer experiences. The Senior Site Reliability Engineer II will be responsible for maintaining the reliability of internal-facing services and platforms, collaborating with engineering teams to improve infrastructure, automation, and tooling, while also managing incidents and ensuring adherence to enterprise-grade SLAs.

Responsibilities

• Partner with Braze’s engineering teams on:
• + Architecting products to effectively utilize infrastructure platforms in a scalable, reliable manner
• + Debugging reliability and scalability issues across all stack layers, including the products built using our infrastructure platforms
• + Make monitoring and alerting alerts on symptoms and not on outages
• + Ensure that Braze meets our strict enterprise-grade SLAs with customers
• Develop Braze’s internal platform infrastructure:
• + Create Infrastructure as code using Chef, Terraform, and Kubernetes
• + Develop deployment pipelines for applications in multiple languages using Docker, Kubernetes, etc
• + Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management, reducing operational pain, and improving the day-to-day workflow of Braze’s engineering teams
• Manage incidents:
• + Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
• + Use your on-call shift to prevent incidents from ever happening
• + Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc

Skills

• 5+ years of experience as a Software, DevOps, or Site Reliability Engineer
• You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, specific implementations
• Have an urge to collaborate, document, and deliver quickly
• Collaborating across the global remote teams, often working asynchronously
• Document everything so you don't need to learn the same thing (or plan the same work) twice
• Delivering fast to delight our customers - even internal ones
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
• Have a desire to solve everyday challenges facing software engineers and automate their toil away
• Have an excellent ability to manage multiple tasks and expectations at once
• Know your way around Linux and Unix Shell
• Have strong programming skills - Ruby and/or Go preferred
• Have experience with Docker, Kubernetes, Terraform, or similar IaC technologies
• Have experience with MongoDB, Redis, Kafka, Postgres, or similar data technologies

Benefits

• On Target Earnings (OTE) between $172,000 and $306,000/year (including bonus or commission)
• Equity grants of restricted stock (RSUs)
• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Company Overview

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