[Remote] Staff Technical CSM, Strategic Accounts

Note: The job is a remote job and is open to candidates in USA. Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. They are seeking a Staff Technical Customer Success Manager to support a focused portfolio of strategic customers, acting as a trusted advisor to help them realize measurable business value from Cloudinary's offerings.

Responsibilities

• Think strategically and execute with discipline
• Build trust with technical teams, business stakeholders, and executives
• Can move between technical details and business outcomes without losing the audience
• Are proactive about identifying risk, surfacing blockers, and driving resolution within your scope
• Communicate clearly under pressure
• Partner effectively with Account Managers on renewals and expansion strategy
• Look for patterns across customers and turn them into repeatable improvements
• Support and guide peers through informal coaching and knowledge sharing
• Are comfortable owning outcomes in ambiguous, high-stakes situations

Skills

• 5+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, Professional Services, or a similar customer-facing technical role
• Experience managing strategic, enterprise, or high-value customer relationships
• A strong track record of driving adoption, measurable value, retention, and account growth
• Experience partnering with Account Management, Sales, Product, Support, and other cross-functional teams
• Demonstrated ability to manage complex customer situations involving multiple stakeholders, ambiguity, risk, and business impact
• Strong executive communication skills, including the ability to summarize complex issues, frame trade-offs, and make clear recommendations
• Technical fluency with SaaS platforms, APIs, web technologies, digital experiences, media workflows, DAM, CMS, eCommerce, or adjacent technologies
• Ability to deliver clear customer-facing product demonstrations and connect product capabilities to business outcomes

Benefits

• Awesome technology
• Top-talent peers
• 100% sponsored medical, dental, and vision plans for employees & family
• HSA company contribution
• Matching 401k program
• Robust vacation & wellness policy
• Annual development stipend
• Catered lunches or a food stipend

Company Overview

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