[Remote] Associate Operations Director - Integrated Care

Note: The job is a remote job and is open to candidates in USA. Groups Recover Together is a company focused on Integrated Care services, and they are seeking an Associate Operations Director to support operational excellence through team leadership and strategic project management. This role involves overseeing a team, driving operational performance, and implementing continuous improvement initiatives to enhance service quality.

Responsibilities

• Provide operational leadership for a team of up to 10–12 direct reports (Operations Support Coordinators, Senior Operations Support Coordinators, and/or Operations Supervisors), including workforce planning, scheduling, caseload allocation, onboarding, coaching, and professional development
• Partner with leadership to establish, monitor, and achieve key performance indicators (KPIs), productivity standards, and operational goals while ensuring compliance with organizational policies and procedures
• Oversee day-to-day operational execution, including reporting, administrative deliverables, escalations, and issue resolution to ensure high-quality service and support
• Collaborate with Operations Supervisors, Senior Operations Support Coordinators, and the Director to identify and implement workflow improvements, process enhancements, and operational efficiencies
• Lead, pilot, and support the implementation of new programs and initiatives that align with business needs, organizational goals, and continuous improvement efforts
• Support employee performance management, employee relations, and talent acquisition activities, including recruiting, hiring, coaching, evaluations, and performance improvement planning
• Promote employee engagement and growth through ongoing feedback, goal setting, career development, and knowledge transfer initiatives
• Assist with audits, accreditation reviews, licensing requirements, and regulatory compliance activities to support operational excellence
• Lead and manage special projects and strategic initiatives from planning through execution, ensuring timely delivery and achievement of objectives
• Partner with the Director and cross-functional stakeholders to implement, evaluate, and optimize new programs, processes, and operational improvements
• Coordinate multiple concurrent projects, managing timelines, deliverables, resources, and stakeholder communication to drive successful outcomes
• Other duties as assigned

Skills

• Bachelor's Degree preferred or equivalent combination of education and experience
• 5+ years of operational leadership experience in a behavioral health or human services field
• Access to reliable internet and telephone services, specifically 40M download and 10M upload package or higher as well as a strong WiFi signal from your remote work location
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid

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