[Remote] Billing Support Operations Manager (Remote)

Note: The job is a remote job and is open to candidates in USA. Rula is a remote-first company dedicated to improving mental health care. They are seeking a Billing Support Operations Manager to lead the Billing Support team by driving change management, strengthening operating rigor, and improving alignment across various departments while turning operational data into actionable insights.

Responsibilities

• Lead Billing Support through its next phase by driving change management, strengthening operating rigor, and improving alignment across Billing Support, FinOps, EPD, Enablement, and BPO partners
• Turn operational and billing data into clear performance stories, recommendations, and trade-offs for leadership
• Diagnose root causes, influence cross-functional partners, balance performance across multiple BPO vendors, and build scalable workflows in a fast-moving startup environment

Skills

• 5+ years of medical billing support experience, including experience with verification of benefits process, coding, insurance claims, and billing processing, follow-up, and revenue cycle management
• 3+ years of people leadership, guiding teams and upleveling individuals through ambiguity, change, or performance recovery in a billing support, healthcare operations, revenue cycle, or customer operations environment
• Expertise in independently mapping processes, defining performance metrics, and building scalable workflows that improve operational efficiency and quality
• Proficiency building or using dashboards, analyzing metric movement (i.e. Google Sheets/Excel), autonomously identifying root causes, and communicating the performance story and recommended actions to senior stakeholders
• Experience influencing cross-functional partners such as FinOps, EPD, Enablement, or BPO teams, especially when ownership is ambiguous and shared goals need to be created
• Demonstrated resiliency and adaptability, possessing the skills to navigate emotionally charged customer situations and thrive in fast-paced, evolving environments
• An Associate's Degree or higher, and/or equivalent experience
• Experience working directly with patient populations or in Health Care / Mental Health, and with a strong understanding of patient needs
• Experience with multi-channel support teams (phone, email, chat)
• Strong knowledge of CRM systems (i.e. Zendesk, Salesforce, JIRA) and/or similar tools that enable support teams to be successful

Benefits

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Supporting your mental and physical health
• Quarterly department stipend: Fun team-building activities or in-person gatherings
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

Company Overview