[Remote] Certified Medical Assistant - Patient Support Specialist

Note: The job is a remote job and is open to candidates in USA. Ways2Well is redefining the future of healthcare, empowering patients through data-driven, personalized care. The Patient Support Specialist will assist patients with scheduling, addressing questions, reviewing lab results, and facilitating communication between patients and providers, combining clinical knowledge with customer service skills in a fast-paced environment.

Responsibilities

• Provide outstanding digital and phone-based support to patients with empathy, professionalism, and accuracy
• Guide patients through their healthcare journey, ensuring clear understanding of treatment plans, lab work, and next steps
• Review and interpret lab results under provider guidance and order lab work as directed
• Communicate with patients to gather medical history, discuss lab results, and explain next steps or potential therapies
• Schedule and coordinate telehealth appointments, follow-ups, and lab draws
• Maintain accurate and thorough documentation within the Electronic Health Record (EHR) system
• Serve as a liaison between patients and healthcare providers to ensure timely communication and care continuity
• Identify, prioritize, and escalate urgent or complex patient concerns to appropriate clinical staff
• Support patient education by providing information about available therapies and health optimization options
• Uphold all confidentiality, compliance, and HIPAA standards
• Meet and exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Collaborate with teammates through digital tools such as Microsoft Teams to ensure efficient workflow and communication

Skills

• Certified Medical Assistant (CMA) certification
• 3 years of experience in a healthcare environment
• Strong understanding of medical terminology, lab testing, and treatment workflows
• Exceptional written and verbal communication skills—clear, professional, and compassionate
• Proficient in EHR systems, telehealth platforms, and Microsoft Teams
• Ability to collaborate within a fast-paced, team-driven environment that demands flexibility, and the ability to manage multiple responsibilities in a changing workflow
• Highly flexible and team-oriented, with the ability to adapt to changing needs and priorities
• Compassionate, patient-focused approach with a commitment to quality care
• Ability to work independently and adapt to evolving technologies and processes
• Previous experience working remotely

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401k with employer match
• Paid Time Off
• Employee Perks & Discounts

Company Overview