[Remote] Virtual Executive Assistant — Patient Success Operations [Remote]

Note: The job is a remote job and is open to candidates in USA. Legion Health is a full-stack AI-native psychiatry network dedicated to providing fast, affordable, and effective mental health care. They are seeking a Patient Experience Representative to support patients throughout their care journey, focusing on delivering exceptional patient support while coordinating operational work that enables clinical care.

Responsibilities

• Respond to patient inquiries across phone and messaging platforms with clear, accurate, and timely communication
• Provide compassionate, top-notch support with a strong focus on patient satisfaction
• Assist with scheduling appointments, rescheduling, and helping patients onboard
• Support patient retention and outreach through follow-ups, reminders, and proactive patient check-ins
• Coordinate and track clinical workflows and administrative workflows to ensure patients get what they need with minimal delays, including: Prior authorizations (collecting info, tracking status, and escalating as needed) Prescription and refill coordination (triaging requests and routing to the clinical team) FMLA / paperwork and documentation requests (intake, routing, tracking, follow-up) General administrative tasks and patient coordination across internal teams
• Accurately document patient interactions to ensure proper follow-up, case tracking, and continuity of support
• Identify recurring patient issues and share feedback to improve workflows and quality of service
• Work closely with team members to resolve patient concerns quickly and effectively
• Maintain a reliable, high-speed internet connection for smooth and consistent communication
• Always aim to deliver the best experience possible for our patients

Skills

• 2+ years of experience in a patient-facing support role (behavioral health, digital health, telehealth, nursing admin, pharmacy, insurance, or similar)
• Proficient in spoken and written English
• Calm under pressure and able to support patients with empathy—especially in sensitive situations
• A quick learner who can adapt to new processes and stay up to date with changes
• Organized and efficient, able to manage multiple conversations without missing details
• Comfortable working in a fast-paced, ever-evolving startup environment
• Detail-oriented with strong follow-through and clear documentation habits
• Comfortable partnering with clinical teams while staying firmly within a non-clinical scope
• Maintain a reliable, high-speed internet connection for smooth and consistent communication
• Previous experience in a telehealth or call center environment
• Familiarity with healthcare workflows (scheduling, insurance, pharmacies, documentation)
• Clinical background (e.g., MA/CNA, nursing exposure, behavioral health settings, pharmacy)

Benefits

• Work Hours: 1:00 PM to 9:30 PM Central Time
• Work Setup: Fully Remote
• Impact: Work on something that truly matters to millions of patients and families.

Company Overview