[Remote] Director, Global Content Production
Note: The job is a remote job and is open to candidates in USA. Amgen is a leading biotech company dedicated to serving patients with serious illnesses. The Director of Global Content Production will operationalize Amgen's content supply chain and lead a global team in delivering content across various channels while ensuring production quality, efficiency, and compliance.
Responsibilities
- Lead a global team of production operations leaders across North America, Europe, and Asia responsible for production delivery and operational excellence
- Establish the operating model, governance framework, and service levels for the Global Content Production organization
- Build strategic partnerships across Content Excellence, Brand, Technology, Medical, Legal, Regulatory, and Commercial teams to align production capabilities with business needs
- Develop organizational capabilities and talent, fostering a culture of accountability, operational excellence, and continuous improvement
- Lead the delivery of thousands of content production projects annually across web, CRM, Veeva, print, localization, modular content, and omnichannel production services
- Ensure efficient, compliant, and high-quality content delivery through standardized workflows, resource planning, and production controls
- Drive operational consistency across regions, brands, and partners to improve speed, scalability, and stakeholder experience
- Define and monitor KPIs related to production speed, quality, compliance, cost, content reuse, capacity utilization, and stakeholder satisfaction
- Oversee a global ecosystem of production agencies, creative partners, localization providers, and content operations vendors supporting content delivery at scale
- Manage production budgets, forecasting, and resource allocation to ensure cost-effective and efficient operations
- Establish vendor performance frameworks and governance processes to ensure partners meet quality, service, and business expectations
- Optimize external spend and partner performance while improving scalability and service delivery
- Partner with Content Transformation and Technology teams to operationalize new production capabilities, workflows, and platforms
- Drive adoption of automation, modular content, and AI-enabled production solutions that improve productivity, quality, speed, and scalability
- Serve as a key business advocate for production technologies, helping maximize value realization from content supply chain and AI-enabled production platforms
- Identify and scale GenAI and automation use cases that increase content throughput, improve content reuse, and support business growth without proportional increases in cost or resources
Skills
- Doctorate degree and 4 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery
- Master's degree and 7 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery
- Bachelor's degree and 9 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery
- Strong project and stakeholder management skills with a record of successful cross functional collaboration
- Proven ability to translate strategy into action through detailed implementation plans
- Strong analytical and organizational skills, with the ability to track executional performance and recommend improvements
- Exceptional communication skills—both written and verbal—to influence across levels
- Experience working with agencies, operations teams, and brand teams in matrixed environments
- Comfortable navigating ambiguity and leading change in evolving marketing environments
- Familiarity with life sciences or regulated industries
Benefits
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
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