[Remote] Senior Enterprise Program Manager

Note: The job is a remote job and is open to candidates in USA. Coretelligent is a company that specializes in building secure and scalable IT environments for highly regulated organizations. They are seeking a Senior Enterprise Program Manager to oversee the governance, optimization, integration, and operational management of their enterprise application stack, ensuring alignment with business objectives.

Responsibilities

• Oversee the operational management, governance, optimization, and lifecycle management of Coretelligent’s enterprise application ecosystem supporting service delivery, automation, monitoring, customer engagement, and business operations
• Develop and maintain platform roadmaps aligned to operational scalability, service delivery excellence, automation initiatives, and business priorities
• Partner closely with business stakeholders, developers, operational leaders, and vendors to gather requirements, prioritize initiatives, and translate business needs into actionable platform solutions
• Lead platform-related projects and initiatives across the enterprise application stack, including:
• Workflow automation
• Systems integrations
• Process standardization
• Reporting enhancements
• Platform modernization efforts
• Support platform interoperability and integration standards across enterprise applications, APIs, monitoring systems, and operational tooling
• Facilitate recurring standups, roadmap discussions, stakeholder meetings, vendor alignment sessions, and cross-functional planning conversations
• Coordinate User Acceptance Testing (UAT), release planning, change management, and platform enhancement initiatives
• Help drive operational maturity across enterprise systems, including process improvement, governance, documentation, and continuous optimization
• Manage vendor relationships, licensing discussions, platform evaluations, and feature enablement across the application portfolio
• Partner with internal developers and technical teams to prioritize work, manage dependencies, and support successful execution across release cycles
• Support reporting visibility, dashboard development, KPI tracking, and operational analytics across platforms and business functions
• Maintain visibility into platform reliability, adoption, operational health, and ongoing initiatives across the organization

Skills

• 5–10+ years of experience in enterprise applications, technical program management, platform operations, business systems, or related roles
• Experience working with enterprise operational platforms such as ServiceNow, Salesforce, LogicMonitor, Liongard, Kaseya, Sage Intacct, and similar operational or automation platforms
• Strong understanding of IT service management (ITSM), workflow automation, systems integrations, SaaS platforms, operational tooling, and platform lifecycle management
• Experience supporting enterprise-scale platform implementations, integrations, optimization initiatives, and operational process improvements
• Familiarity with APIs, automation frameworks, reporting platforms, dashboards, and operational analytics
• Ability to balance long-term platform strategy with evolving operational priorities in agile environments
• Strong communication, stakeholder management, organizational, and prioritization skills across technical and non-technical teams
• Experience partnering cross-functionally with developers, operational leaders, vendors, and business stakeholders
• Experience within MSP, IT services, SaaS, or technology-driven environments strongly preferred
• ServiceNow, Salesforce, ITIL, Agile, PMP, or related certifications are a plus

Benefits

• Bonus Eligibility: This role may also be eligible for additional bonus or incentive opportunities based on position level and company plans.
• Health, Dental, & Vision
• Flexible Spending Account (FSA)
• 401k
• Health Reimbursement Account (HRA)
• Health Savings Account (HSA)
• Life Insurance
• Disability Insurance
• Paid Parental Leave
• Holiday Pay
• Flexible Vacation & Sick Days
• Fourteen holidays, including a day off on your birthday
• Flexible vacation
• Spot bonuses for demonstrated excellence
• Community and social events
• Learning and development
• Flexible working life
• $100 well-being allowance
• Other health & wellness perks

Company Overview