[Remote] Manager, Strategic Operations

Note: The job is a remote job and is open to candidates in USA. Cohere Health is a company that delivers AI-powered solutions to improve payer-provider collaboration and streamline access to quality care. The Strategic Operations Manager will manage activities that impact the organization, oversee cross-functional teams, and support the implementation of new programs and processes.

Responsibilities

• Manage staff responsible for provider outreach to support audit operations
• Drive several work types across cross functional areas within Service Operations and external clients, leading the team members involved and able to clearly articulate a path forward and quickly align
• Design, execute and support change management to ensure inclusive, complete, successful implementation of new processes, programs and pilots
• Create process flows, policies & procedures, job aides playbooks and training material
• Focus team on risk remediation and opportunity identification with strong emphasis on solutions
• Perform adhoc strategy, research, modeling and analytics on projects to help guide decision making in an ever evolving business model
• Partner across the organization on an as needed basis to ideate, execute and perform data analysis on user experience utilizing an Operations viewpoint
• Build and cultivate relationships with cross-functional teams within the organization and with external partners
• Develop high quality decks and presentation materials for presentation to leadership on an as needed basis
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and assist in driving results

Skills

• BS Degree
• 8+ Years Healthcare Operations experience in Claims, Payment Integrity or Contact Center/Production environment
• Demonstrated success and experience in large scale change management, process design, and/or business management roles
• Strong analytical experience working with healthcare (claim or audit preferred) datasets to draw actionable insights that drive business outcomes
• Experience creating policies and procedures, FAQs, training guides, etc, that break complex processes and information into understandable and relatable terms
• Ability to work and generate clarity in complex and ambiguous situations while responding to time sensitive situations with grace
• Proficient in process mapping tools such as Lucid Charts, Vizio
• Proven ability to work cross functionally to understand the business needs and create practical solutions and operational strategies that support those needs
• Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution
• Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems
• Proficient in developing presentations that tell a complete story
• Payment Integrity experience preferred
• Experience with cross functional remote and offshore teams

Benefits

• Fully remote opportunity
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program
• 401K retirement plan with company match; flexible spending and health savings account
• Flex Time Off + company holidays
• Up to 14 weeks of paid parental leave
• Pet insurance

Company Overview

Company H1B Sponsorship