Educational Technology Solutions: Innovation

Application close date: 24 June 2026 The Position The Educational Technology Solutions Specialist: Innovation is responsible for investigating, designing, testing, piloting, and supporting innovative technology solutions across the organisation’s Educational Technology digital ecosystem. The role is situated within the Learning Innovation and Development team and focuses primarily on the early stages of the solution lifecycle, including emerging technology evaluation, proof-of-concept testing, pilot implementation, and recommendations for scaling successful solutions into business-as-usual. Working closely with internal stakeholders, vendors, and technical teams, the Solutions Specialist provides advanced technical support, conducts system investigations, performs testing and validation, and contributes to the successful rollout of enhancements and new solutions The role serves as a bridge between academic and business requirements and technical implementation, ensuring that proposed solutions are pedagogically appropriate, operationally viable, and aligned with institutional priorities. Key Responsibilities: Solution Investigation and Technical Support Investigate complex technical and functional issues across the organisation's digital platforms, including the Student Information System (SIS), Virtual Learning Environment (VLE), assessment platforms, and integrated technologies. Analyse stakeholder requirements to determine whether needs can be addressed through existing platform functionality, configuration changes, integrations, new tools, or redesigned processes, with particular attention to pedagogical value, student experience, and scalability. Serve as an escalation point for advanced support issues, identifying root causes and recommending sustainable solutions rather than temporary fixes. Liaise with internal technical teams and third-party vendors to resolve platform issues and implement enhancements. Conduct research into current and emerging educational technologies and digital practices to support informed decision-making regarding potential pilots and innovation initiatives. Solution Design and Platform Optimisation Evaluate existing platform capabilities and identify opportunities to improve efficiency, user experience, and business processes. Research and recommend configuration changes, workflows, and system enhancements that maximise the value of existing technologies. Document solution designs, technical findings, recommendations, and implementation requirements. Support the continuous improvement of institutional systems through evidence-based recommendations and user feedback. Testing and Quality Assurance Lead or support proof-of-concept and pilot initiatives for emerging educational technologies, digital tools, and platform enhancements in collaboration with academic and operational stakeholders. Plan, coordinate, and execute User Acceptance Testing (UAT) for new functionality, integrations, upgrades, and system releases. Design and maintain test scenarios and test scripts based on business requirements. Validate system functionality and identify defects, risks, or unintended impacts before production deployment. Work closely with vendors and internal teams to verify issue resolution and ensure solution quality. Evaluate pilot outcomes using user feedback, adoption patterns, implementation feasibility, and institutional requirements in order to make evidence-based recommendations regarding scale, refinement, or discontinuation. Project Support and Compliance: Participate in and provide technical support for various projects, contributing to the successful implementation and integration of new technologies and systems. Support audit and compliance activities, ensuring all systems and processes meet regulatory and organisational standards. Oversee the User Acceptance Testing (UAT) for system integration and application updates, ensuring seamless deployment and functionality. New Platform Evaluation and Innovation Research, evaluate, and participate in proof-of-concept testing of emerging educational technologies. Assess new platforms and tools against institutional, technical, operational, and pedagogical requirements. Support pilot projects and implementation activities for new technologies within the Educational Technology ecosystem. Contribute recommendations that inform technology selection and digital innovation initiatives. Stakeholder Collaboration and Knowledge Sharing Partner with academic, operational, and technical stakeholders to understand challenges and identify effective digital solutions. Develop technical documentation, knowledge articles, and user guidance materials. Deliver demonstrations and training on new functionality and platform enhancements where required. Foster collaboration between vendors, technology teams, and business users to ensure successful solution delivery. Continuous Improvement and Governance Identify recurring issues and proactively recommend long-term improvements to systems and processes. Support governance, audit, and compliance activities relating to Educational Technology platforms. Maintain accurate documentation of investigations, testing outcomes, platform changes, and solution implementations. Contribute to the ongoing maturity and strategic development of the Educational Technology digital ecosystem. Issue Resolution and Continuous Improvement: Support on an ad hoc basis the oversight on and manage system configuration tickets, proactively identifying areas where staff may require assistance and intervening to prevent issues. Qualifications and Experience: A completed bachelor’s degree in education/educational technology, Information Technology, Computer Science, or a related field is required. A postgraduate qualification in Educational Technology, Information Technology, Computer Sciences or a related field will be advantageous A minimum 5 years of experience in technical support roles, with a strong background in system administration and user support of which a minimum of 3 years’ relevant experience in educational technology, digital learning, learning design support, instructional technology, or technology-enabled learning environments is required. Demonstrated ability to troubleshoot and resolve complex technical issues across a variety of platforms and systems. Demonstrated experience in piloting, evaluating, and supporting the implementation of educational technologies, including user testing and stakeholder engagement, is required Experience with VLE/LMS platforms, assessment technologies, productivity and collaboration tools, and integrated digital ecosystems is required. Experience with Canvas is advantageous. Experience in a higher education environment is advantageous but not essential. Desired Competencies: Excellent problem-solving skills and the ability to diagnose and resolve technical issues swiftly. Proficiency in relevant software, systems, and databases, with a commitment to staying informed of the latest technological developments and best practices in technical support. Ability to solve problems working against deadlines and also delivering on project timelines within a pressurised environment Proactive, customer-focused approach to technical support, with a commitment to providing outstanding service excellence. Strong communication and training skills, with the ability to convey complex technical information in an accessible manner to non-technical users. Ability to work collaboratively within a team and across departments, with a focus on achieving common goals. 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