Dynamic Customer Service & Dispatch Representative – In‑Office Role with Competitive Pay, Benefits & Career Growth Opportunities

Welcome to arenaflex – Your Next Great Career Destination

At arenaflex, we are a leading provider of chimney, fireplace, and air‑duct services in the heart of Skiatook, Oklahoma. Since our founding in 2006, we have built a reputation for excellence, integrity, and community focus. As a family‑owned and faith‑based business, we treat every employee like a valued member of our extended family. Our mission is simple: deliver unparalleled service to our customers while fostering a supportive, growth‑oriented workplace for our team.

We are currently seeking enthusiastic, detail‑oriented individuals to join our front‑line team as Customer Service Representatives / Dispatch Specialists. If you thrive in a fast‑paced environment, love helping people, and enjoy coordinating field operations, this is the role for you.

Why Choose arenaflex?

Choosing a career at arenaflex means aligning yourself with a company that invests in its people. We offer a competitive hourly wage of $12–$14 per hour, performance‑based bonuses, and a comprehensive benefits package that includes:

• Paid Time Off (PTO) and paid vacation
• Paid holidays and paid training
• Life insurance and supplemental insurance options
• Retirement savings plan
• Employee discount on services
• Referral program incentives

Our compensation structure is designed to reward dedication and results, with annual earnings ranging from $26,000 to $32,000+ when bonuses are factored in.

Position Overview

As a Dispatch / Customer Service Representative at arenaflex, you will be the voice of the company, handling inbound calls, assessing customer needs, and coordinating service technicians across our service area. Your role is pivotal in ensuring that every customer interaction ends with a satisfied client and a well‑executed service appointment.

Key Responsibilities

• Answer a high volume of inbound calls with professionalism and empathy.
• Gather essential information to accurately assess customer service requests, including chimney cleaning, repairs, and air‑duct maintenance.
• Dispatch qualified technicians to customer locations, optimizing routes for efficiency and timeliness.
• Maintain detailed records of each customer interaction in our CRM system, ensuring data integrity and up‑to‑date status.
• Provide real‑time updates to customers regarding technician arrival times, service progress, and any changes to scheduled appointments.
• Resolve customer complaints and concerns swiftly, offering appropriate solutions and following up to confirm satisfaction.
• Identify opportunities for add‑on sales and upsell additional services, contributing to the company’s revenue goals.
• Collaborate closely with the field team, office staff, and management to streamline dispatch processes.
• Adhere to company policies, safety guidelines, and communication protocols at all times.
• Participate in ongoing training sessions to stay current on industry best practices, product knowledge, and customer service techniques.

Essential Qualifications

• High school diploma or GED equivalent (required).
• Minimum of two years’ experience in a customer service or client‑facing role.
• Demonstrated dispatching experience or the ability to quickly learn dispatch software and routing principles.
• Proficient with CRM platforms; experience with Salesforce, HubSpot, or similar systems is a plus.
• Exceptional phone etiquette, active listening, and problem‑solving skills.
• Ability to remain calm and composed while handling challenging customer situations.
• Valid driver’s license (required for occasional field visits or emergency dispatch support).
• Successful completion of a background check and drug screening.

Preferred Skills & Competencies

• Strong organizational abilities with a keen eye for detail.
• Excellent written communication for accurate note‑taking and email correspondence.
• Ability to multitask and prioritize tasks in a dynamic environment.
• Tech‑savvy mindset with comfort using digital tools, tablets, and mobile dispatch applications.
• Team‑oriented attitude with a willingness to support colleagues during peak periods.
• Proactive mindset that seeks continuous improvement in processes and customer experience.

Career Growth & Development at arenaflex

At arenaflex, we view every employee as a long‑term investment. Your role as a Dispatch / CSR is often the first step toward a rewarding career in operations, sales, or management. We provide clear pathways for advancement, including:

• Senior Dispatch Coordinator: Lead a team of dispatchers, oversee scheduling, and implement efficiency initiatives.
• Customer Experience Manager: Shape service standards, develop training programs, and drive customer satisfaction metrics.
• Field Operations Supervisor: Transition to a field‑focused role, managing technician crews and service quality.
• Sales & Business Development: Leverage your customer insights to identify new market opportunities and grow revenue.

We support your growth with regular performance reviews, mentorship from seasoned leaders, and access to industry certifications.

Work Environment & Culture

Our office in Skiatook, OK, offers a welcoming, collaborative atmosphere. The workday runs Monday through Friday, 7:30 am – 5:00 pm, with occasional Saturday shifts (8:00 am – 11:00 am) to accommodate service demands. The environment is:

• Family‑like: Open‑door communication, mutual respect, and a sense of belonging.
• Safety‑first: Strict adherence to health and safety protocols for both staff and customers.
• Performance‑driven: Clear goals, transparent metrics, and recognition for achievements.
• Community‑focused: We actively participate in local events and charitable initiatives, reinforcing our commitment to the Skiatook community.

Compensation, Perks & Benefits

In addition to the base hourly wage and performance bonuses, arenaflex offers a robust benefits package designed to support your well‑being and financial security:

• Health & Wellness: Medical, dental, and vision coverage options.
• Retirement Planning: Company‑matched 401(k) plan to help you build a secure future.
• Paid Time Off: Generous vacation and holiday policies to ensure work‑life balance.
• Professional Development: Access to training resources, industry conferences, and tuition reimbursement for relevant courses.
• Employee Discounts: Reduced rates on chimney, fireplace, and air‑duct services for you and your family.
• Referral Bonuses: Earn additional compensation by recommending qualified friends or family members.

How to Apply

If you are ready to become a vital part of arenaflex’s success story, we encourage you to submit your application today. Our streamlined, mobile‑optimized application process makes it quick and easy to get started. Show us your passion for customer service, your dispatching acumen, and your desire to grow with a company that truly values its people.

Take the next step toward a rewarding career—apply now and join a team that celebrates your contributions every day.

Apply Job!