Customer Service Representative – Retail Banking Frontline Specialist – Coffeyville, KS, USA

About arenaflex – A Leader in Community Banking

arenaflex is a nationally recognized financial institution that consistently ranks among the top workplaces in the United States. For two consecutive years, arenaflex has earned the prestigious Great Place to Work certification and has been celebrated locally as a Top Place to Work in the Rochester and Buffalo regions. These accolades reflect arenaflex’s unwavering commitment to fostering a supportive, inclusive, and rewarding environment where every associate can thrive.

Our mission is simple yet powerful: to improve the financial well‑being of the communities we serve. By combining personalized service, innovative banking solutions, and a culture built on teamwork and integrity, arenaflex empowers both customers and employees to achieve their goals.

Position Overview – Customer Service Representative

As a Customer Service Representative at arenaflex, you will be the face of our retail banking branch in Coffeyville, KS. You will deliver a caring, personalized client experience, handle a wide range of sales and service transactions, and proactively identify financial needs to recommend appropriate products and services. This role blends transaction processing with consultative selling, ensuring every customer leaves the branch feeling valued and financially confident.

Reporting Structure

• Reports to: Senior Branch Manager or Branch Manager
• Department: Retail Banking
• Supervision Received: Moderate (direct guidance from the Branch Manager)
• Supervision Given: None (individual contributor role)

Key Responsibilities

• Relationship Building: Proactively reach out to existing and prospective customers to expand arenaflex banking relationships.
• Sales & Service Goals: Meet and exceed individual and team targets for product sales, account openings, and service transactions.
• Consultative Advising: Engage customers in meaningful conversations about their financial goals, offering advice‑led recommendations that align with arenaflex’s product suite.
• Product Knowledge: Maintain a deep understanding of all arenaflex products—including checking, savings, loans, mortgages, and digital banking tools—to accurately process deposits, loan applications, and account openings.
• Community Involvement: Represent arenaflex at local events, support community initiatives, and act as an ambassador for our brand in the Coffeyville area.
• Compliance & Security: Adhere to arenaflex’s Code of Conduct, regulatory requirements, and internal audit procedures; complete all assigned compliance training.
• Digital Banking Promotion: Introduce customers to mobile banking, online banking, ATMs, and ITMs, helping them adopt convenient, secure digital solutions.
• Transaction Processing: Accurately handle cash drawer responsibilities, night deposit bags, ATM deposits, vault balancing, and cash recycler operations.
• Customer Issue Resolution: Identify, troubleshoot, and resolve client concerns promptly, escalating complex matters to the appropriate specialist when needed.
• Phone & In‑Person Service: Answer inbound calls professionally, greet walk‑in clients, and follow established service guidelines to ensure a seamless experience.
• Team Collaboration: Demonstrate arenaflex’s high‑performance behaviors—teamwork, leading by example, and service excellence—in every interaction.

Essential Qualifications (Required)

• Education: High School Diploma or GED; equivalent business experience is acceptable.
• Experience: Minimum 1 year of retail banking experience with a proven ability to process transactions and employ an advice‑led approach to identify additional product opportunities.
• Communication: Excellent verbal and written communication skills; ability to personalize product benefits for diverse customer needs.
• Technical Proficiency: Familiarity with banking platforms, core processing systems, and digital banking tools.
• Compliance Awareness: Understanding of banking regulations and willingness to complete ongoing compliance training.

Preferred Qualifications (Desired)

• Education: Bachelor’s degree in Business, Finance, or a related field.
• Experience: 3+ years of retail banking experience, with a track record of opening new accounts and delivering consultative sales.
• Leadership Potential: Demonstrated ability to mentor junior staff and contribute to branch initiatives.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for improving customers’ financial health through education and tailored solutions.
• Relationship Management: Ability to build trust, retain existing clients, and attract new business.
• Organizational Agility: Strong multitasking, prioritization, and time‑management capabilities in a fast‑paced environment.
• Team Player: Collaborative spirit with a willingness to support peers and share best practices.
• Technology Adoption: Quick learner of new banking technologies, digital platforms, and mobile applications.
• Problem‑Solving: Proactive identification of client issues and swift resolution to maintain satisfaction.
• Professional Demeanor: Courteous, polished, and confident in both face‑to‑face and telephone interactions.

Physical & Operational Requirements

• Ability to stand for extended periods and lift up to 30 lb on occasion.
• Frequent travel between branch locations as needed.
• Extensive computer usage and moderate to heavy phone usage throughout the workday.
• Capability to perform repetitive motions associated with cash handling and transaction processing.

Work Schedule & Licensing

Work hours may vary based on branch needs and can include evenings and weekends. The role requires registration with the Nationwide Mortgage Licensing System Registry (NMLS) in accordance with SAFE Act requirements.

Compensation, Benefits & Perks

arenaflex offers a competitive salary that reflects your experience, education, and performance. In addition to base pay, you may be eligible for cash or equity‑based incentives tied to individual and branch success.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Company‑paid life insurance, short‑term and long‑term disability coverage
• Voluntary supplemental insurance options (critical illness, accident, hospital indemnity, etc.)
• Tuition reimbursement for continued education
• Employee referral bonuses
• Wellness reimbursement program
• Volunteer recognition program (Star Volunteer)
• Employee banking and financial perks, including preferential loan rates
• Paid time off (PTO) and company‑paid holidays

Career Growth & Development at arenaxflex

arenaflex invests heavily in the professional development of its associates. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship from senior banking leaders.
• Ongoing training in product knowledge, compliance, and digital banking tools.
• Opportunities to pursue certifications and advanced banking credentials.
• Clear career pathways toward senior sales, branch management, or specialized finance roles.
• Regular performance feedback and coaching to help you achieve your personal and professional goals.

Our Culture – What It Means to Work at arenaflex

At arenaflex, we believe that a thriving workplace is built on respect, collaboration, and a shared purpose. Our culture is defined by:

• Inclusivity: A diverse workforce where every voice is heard and valued.
• Community Focus: Active participation in local events and charitable initiatives.
• Innovation: Encouragement to adopt new technologies that enhance the customer experience.
• Recognition: Regular acknowledgment of outstanding performance through awards, incentives, and public praise.
• Work‑Life Balance: Flexible scheduling options and supportive policies that help you manage personal commitments.

Why Join arenaflex?

If you are passionate about helping people achieve financial stability, enjoy a dynamic, client‑focused environment, and want to grow within a respected banking institution, arenaflex is the ideal place for you. Our award‑winning culture, robust training programs, and commitment to community impact make this role more than a job—it’s a career with purpose.

Ready to Make an Impact?

Take the next step in your banking career and become a trusted advisor to the Coffeyville community. Apply today and start your journey with arenaflex, where your talent is celebrated, your growth is supported, and your contributions shape the future of banking.

Apply Now – Join arenaflex!