Strategic Customer Development Manager – Volume Growth, Revenue Optimization & Relationship Leadership for arenaflex

About arenaflex – Shaping the Future of Refreshment and Consumer Experience

arenaflex is a global leader in the beverage and refreshment industry, renowned for its iconic brands, innovative product portfolio, and commitment to sustainability. With a heritage spanning more than a century, arenaflex continues to reinvent the way people enjoy beverages, leveraging cutting‑edge technology, data‑driven insights, and a culture that celebrates curiosity, empowerment, inclusivity, and agility. As part of arenaflex’s North America Operations Unit (NAOU), the Customer Development Manager role is a pivotal position that drives volume, revenue, and deepens strategic relationships with key accounts across the United States.

Why This Role Matters

In today’s fast‑moving market, the ability to anticipate customer needs, translate data into actionable initiatives, and execute complex sales programs is essential. The Customer Development Manager at arenaflex is the catalyst that connects the company’s strategic vision with the day‑to‑day realities of retailers, distributors, and other partners. By combining proactive outreach, analytical discovery, and collaborative execution, you will help arenaflex maintain its market leadership while delivering measurable value to every customer you serve.

Key Responsibilities

• Proactive Outreach: Initiate and maintain high‑impact telephone contacts with key decision‑makers, building trust and securing commitment for sales initiatives and promotional programs.
• Strategic Business Reviews: Conduct regular, data‑rich business reviews with customers to assess performance, reaffirm strategic alignment, and identify opportunities for mutual growth.
• Opportunity Discovery: Utilize tools such as account diagnostics, market analysis, and customer data to uncover high‑potential focus areas that align with arenaflex’s objectives.
• Implementation Coordination: Partner with cross‑functional teams—including mechanical service, installation, and distribution—to execute agreed‑upon activities within your geographic territory.
• Contract Negotiations: Lead negotiations and re‑negotiations with customers, ensuring agreements reflect both arenaflex’s strategic goals and the partner’s business needs.
• Marketing Reimbursements & Funding: Manage local store funding programs and marketing reimbursements to drive incremental business results.
• CRM Excellence: Accurately capture every customer interaction in arenaflex’s CRM platform, providing a reliable source of truth for performance tracking.
• Performance Management: Monitor and optimize your own sales cadence to meet individual and team metrics, while providing actionable feedback to leadership.
• Professional Development: Create and execute an Individual Development Plan (IDP) that supports personal growth and prepares you for future leadership opportunities within NAOU.

Additional Activities & Responsibilities

• Collaborate with the Customer Account Team (CAT), Finance, and other cross‑functional partners to finalize new contracts or amend existing ones.
• Facilitate the sale, installation, and servicing of arenaflex equipment at customer locations.
• Resolve service issues promptly, ensuring minimal disruption to the customer’s operations.
• Approve reimbursement requests and address any customer concerns with a solutions‑oriented mindset.
• Authorize account transfer requests and steward work during regional and account‑team meetings.
• Adapt your work schedule to accommodate after‑hours calls, documentation, and collaborative sessions as needed.
• Develop compelling customer presentations that highlight arenaflex’s value proposition and upcoming initiatives.
• Participate in customer events, training sessions, and sales conferences to stay current on industry trends and network with key stakeholders.

Essential Qualifications

• Education: Bachelor’s degree required (any discipline).
• Experience: Minimum of 1 year of frontline sales experience, preferably in a B2B or inside‑sales environment.
• Communication Skills: Demonstrated ability to influence and persuade customers through clear, concise, and compelling verbal and written communication.
• Problem‑Solving Ability: Track record of diagnosing customer challenges and delivering viable, win‑win solutions.
• Customer Service Excellence: Proven commitment to delivering high‑quality service that exceeds expectations.
• Collaboration: Strong teamwork skills, with the ability to partner effectively across functions and geographies.
• Active Listening: Ability to engage in deep conversations that uncover hidden opportunities and align solutions with customer needs.
• Time Management: Exceptional organizational skills, capable of juggling multiple priorities and meeting deadlines consistently.
• Technology Proficiency: Comfortable using CRM platforms (e.g., Salesforce), data visualization tools (e.g., PowerBI), and standard Microsoft Office applications.

Preferred Qualifications & Skills

• Experience selling complex, volume‑driving initiatives within the beverage or consumer packaged goods (CPG) sector.
• Familiarity with contract negotiation processes and financial modeling.
• Advanced analytical skills, including the ability to interpret sales data, market trends, and customer performance metrics.
• Demonstrated success in developing and executing strategic account plans.
• Certification or training in sales methodologies (e.g., SPIN, Challenger, MEDDPICC).

Core Competencies for Success

• Account Management: Ability to nurture long‑term relationships while driving incremental revenue.
• Business Acumen: Understanding of the broader beverage market, competitive landscape, and consumer behavior.
• Influencing & Negotiation: Skillful at guiding conversations toward mutually beneficial outcomes.
• Cross‑Functional Teamwork: Comfortable collaborating with marketing, finance, operations, and logistics teams.
• Prioritization: Ability to focus on high‑impact activities that align with strategic goals.

Career Growth & Learning Opportunities

arenaflex invests heavily in the development of its people. As a Customer Development Manager, you will have access to:

• Structured mentorship programs with senior leaders in NAOU.
• Continuous learning platforms covering advanced sales techniques, data analytics, and leadership development.
• Opportunities to rotate into related functions such as category management, supply chain, or regional sales leadership.
• Clear promotion pathways that recognize performance, innovation, and the ability to drive transformational change.

Work Environment & Culture at arenaflex

arenaflex’s culture is built on four core behaviors: Curious, Empowered, Inclusive, and Agile. Employees thrive in an environment that encourages:

• Open dialogue and idea sharing across all levels.
• Flexibility to work remotely while staying connected through digital collaboration tools.
• Celebration of diverse perspectives, ensuring every voice is heard and valued.
• Recognition programs that reward both individual achievements and team contributions.

Our purpose—“to refresh the world and make a difference”—guides every decision, from product innovation to community impact initiatives. By joining arenaflex, you become part of a legacy that balances tradition with forward‑thinking ambition.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base Salary: $81,800 – $100,900, adjusted for geography, experience, and performance.
• Performance Incentives: Quarterly and annual bonuses tied to individual and team sales targets.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with mental‑health resources.
• Retirement Savings: 401(k) plan with company matching contributions.
• Paid Time Off: Generous vacation, holidays, and sick leave to support work‑life balance.
• Learning Stipends: Funding for certifications, courses, and conferences.
• Employee Discounts: Access to arenaflex products and partner offers.
• Remote Work Flexibility: Ability to work from anywhere within the United States, with occasional travel for customer events and training.

Our Commitment to Inclusion

arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where every employee can thrive, regardless of race, color, gender, sexual orientation, gender identity, age, religion, veteran status, disability, or any other protected characteristic.

Ready to Make an Impact?

If you are a proactive, relationship‑focused sales professional who thrives in a dynamic, data‑driven environment, we invite you to bring your talent to arenaflex. Join a team that values curiosity, empowers innovation, embraces inclusivity, and moves with agility. Apply today and help us continue to refresh the world while building a rewarding career.

Apply Now – Start Your Journey with arenaflex!