Patient Registration Customer Service Representative – Compassionate Frontline Support for Hospital Admissions (Part‑Time, PRN)

About arenaflex

arenaflex is a leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. By combining a global workforce of revenue‑cycle professionals with an industry‑leading technology platform—featuring sophisticated analytics, artificial intelligence, intelligent automation, and workflow orchestration—arenaflex helps health‑care organizations deliver faster, more accurate, and more compassionate care.

Our mission is simple yet powerful: to make every patient interaction feel safe, respectful, and supportive. Whether a patient is arriving for a routine check‑up or an emergency procedure, the first point of contact sets the tone for the entire care journey. As a member of the arenaflex team, you will be at the heart of that experience, ensuring that each person who walks through the doors of Ascension St. John in Owasso feels heard, valued, and guided.

Why This Role Matters

The role of a Customer Service Representative in patient registration is more than just data entry; it is the bridge between the patient’s needs and the clinical team’s ability to provide timely care. In a fast‑paced hospital environment, you will be the trusted voice that patients rely on to answer questions, alleviate concerns, and ensure that critical information is captured accurately and efficiently. Your work directly impacts patient satisfaction scores, reduces registration errors, and helps clinicians focus on delivering care rather than chasing paperwork.

Key Responsibilities

Front‑Line Patient Interaction

• Answer inbound calls and greet patients in person, providing clear, courteous, and empathetic communication.
• Collect and verify patient demographic, insurance, and clinical information using multiple computer systems simultaneously.
• Listen actively to patients’ fears, concerns, and questions, offering reassurance and guidance throughout the registration process.
• Escalate urgent clinical needs to the appropriate medical staff while maintaining composure under pressure.

Data Accuracy & Compliance

• Enter patient data accurately into arenaflex’s integrated registration platform, ensuring compliance with HIPAA and hospital policies.
• Cross‑check insurance eligibility, benefits, and coverage details, flagging discrepancies for follow‑up.
• Maintain meticulous records of all interactions, updates, and resolutions to support audit trails and quality improvement initiatives.

Collaboration & Teamwork

• Coordinate with physicians, nurses, and ancillary staff to streamline the admission workflow, especially during emergent clinical interruptions.
• Participate in daily huddles and shift briefings to stay informed about system updates, policy changes, and patient flow priorities.
• Support fellow team members by sharing best practices, troubleshooting technical issues, and covering breaks as needed.

Continuous Learning & Improvement

• Engage in ongoing training modules provided by arenaflex to deepen knowledge of health‑plan variations, billing codes, and patient‑service best practices.
• Provide feedback to leadership on process bottlenecks, technology enhancements, and patient experience insights.
• Stay current on industry trends, regulatory updates, and emerging technologies that affect patient registration.

Essential Qualifications

• Education: High School Diploma or GED required.
• Customer Service Experience: Demonstrated ability to deliver exceptional service, whether in retail, hospitality, call‑center, or similar environments.
• Communication Skills: Clear, articulate verbal communication and strong listening abilities; proficiency in English required.
• Technical Aptitude: Comfortable navigating multiple computer screens, typing quickly, and learning new software platforms.
• Emotional Resilience: Ability to remain calm and compassionate when interacting with patients who may be ill, injured, or distressed.
• Physical Stamina: Willingness to stand for extended periods and assist patients physically when needed.

Preferred Qualifications & Additional Assets

• Previous exposure to health‑care settings, even in a non‑clinical capacity.
• Familiarity with basic medical terminology, insurance verification, or electronic health record (EHR) systems.
• Experience working in fast‑paced, high‑volume environments such as emergency departments or urgent care centers.
• Multilingual abilities that can help serve a diverse patient population.
• Certification in Customer Service Excellence or related fields.

Core Skills & Competencies

• Multitasking: Simultaneously manage phone calls, computer entry, and face‑to‑face interactions without sacrificing accuracy.
• Problem Solving: Identify and resolve registration obstacles quickly, using both procedural knowledge and creative thinking.
• Attention to Detail: Capture precise data to prevent downstream billing errors and ensure smooth clinical workflows.
• Empathy & Compassion: Demonstrate genuine concern for patients’ emotional and physical well‑being.
• Team Orientation: Contribute positively to a collaborative environment, supporting colleagues and sharing knowledge.
• Adaptability: Thrive in a dynamic setting where priorities shift rapidly based on clinical demands.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from the ground up. As a starting point in the health‑care industry, this role opens doors to a variety of career pathways, including:

• Patient Access Specialist: Advance to a role focused on complex admissions, pre‑authorization, and care coordination.
• Revenue Cycle Analyst: Leverage data‑driven insights to improve billing accuracy and financial performance.
• Clinical Operations Coordinator: Transition into a position that bridges administrative processes with clinical delivery.
• Leadership Development Program: Participate in arenaflex’s internal leadership tracks, preparing you for supervisory or managerial responsibilities.

All employees receive access to a robust learning platform, mentorship programs, and tuition assistance for relevant certifications. Continuous education is not just encouraged—it’s built into the fabric of arenaflex’s culture.

Work Environment & Culture at arenaflex

Our workplace is defined by a blend of professionalism, innovation, and humanity. You will find:

• Supportive Leadership: Managers who prioritize your development, provide regular feedback, and champion work‑life balance.
• Inclusive Community: A diverse team where every voice is heard, and differences are celebrated.
• Technology‑First Approach: Cutting‑edge tools that streamline registration, reduce manual effort, and free you to focus on patient interaction.
• Recognition Programs: Regular acknowledgment of outstanding performance through awards, spot bonuses, and public commendations.
• Community Involvement: Opportunities to volunteer in local health initiatives, reinforcing arenaflex’s commitment to giving back.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $14.00 to $17.37, calibrated based on experience, location, and skill set. In addition to base pay, you can expect:

• Flexible PRN and part‑time scheduling to accommodate personal commitments.
• Comprehensive health, dental, and vision insurance options.
• Retirement savings plans with employer matching contributions.
• Paid time off, holidays, and sick leave.
• Employee assistance programs (EAP) for mental health and wellness support.
• Discounted gym memberships, wellness incentives, and on‑site health screenings.
• Career‑advancement bonuses and tuition reimbursement for approved courses.

Equal Opportunity & Accessibility

arenaflex is dedicated to fostering an inclusive workplace free from discrimination. All employment decisions are made without regard to age, color, national origin, citizenship status, disability, medical condition, race, religion, gender identity, sexual orientation, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please contact us at 312‑496‑7709.

How to Apply

If you are ready to launch a rewarding health‑care career, make a meaningful impact on patients’ lives, and grow within a forward‑thinking organization, we encourage you to submit your application today. Click the link below to begin the process:

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Join arenaflex – Where Compassion Meets Innovation

At arenaflex, every interaction matters. By joining our Patient Registration team, you become an essential part of a mission‑driven organization that values empathy, accuracy, and continuous improvement. We look forward to welcoming a dedicated, compassionate professional who is eager to learn, grow, and make a difference every day.