Customer Service & Repair Coordination Specialist – Warranty & After‑Sales Support for Industrial Automation Solutions at arenaflex

About arenaflex – A Global Leader in Digital Industry Innovation

arenaflex is a world‑renowned, Fortune 500 technology powerhouse that has been shaping the future of industrial automation, electrification, motion control, power grids, and robotics for more than 130 years. Operating in over 100 countries, arenaflex delivers cutting‑edge products, integrated systems, and comprehensive services that drive energy efficiency, reliability, and productivity for a diverse portfolio of industrial, utility, and infrastructure customers. As a forward‑thinking organization, arenaflex continuously invests in research, development, and talent to stay at the forefront of the digital transformation of industry.

Position Overview – Customer Service & Repair Representative

arenaflex is seeking a highly motivated Customer Service & Repair Coordination Specialist to join our dynamic service team in Bartlesville, OK (with occasional collaboration with our Warminster, PA hub). In this role, you will serve as the critical bridge between customers, repair technicians, manufacturing, and logistics partners, ensuring seamless management of warranty and paid‑repair processes from initial request through final delivery. Your proactive problem‑solving mindset and commitment to service excellence will directly influence key performance indicators (KPIs) such as delivery timeliness, revenue generation, safety, quality, and overall customer satisfaction.

Key Responsibilities

End‑to‑End Repair Management

• Coordinate the full lifecycle of repair orders—including service, sales, and notification documents—ensuring accuracy, compliance, and timely invoicing.
• Enter and validate all required data in arenaflex’s ERP and service management systems according to documented procedures.
• Prioritize repair work with field technicians, balancing capacity constraints, material availability, and customer urgency to meet or exceed service level agreements (SLAs).
• Track and monitor repair progress, providing real‑time status updates to customers and internal stakeholders.

Problem Resolution & Continuous Improvement

• Lead root‑cause investigations for capacity bottlenecks, material shortages, and urgent repair turnaround challenges.
• Collaborate with cross‑functional teams—including engineering, supply chain, and quality assurance—to develop corrective actions and preventive measures.
• Generate and analyze detailed performance reports, identifying trends and recommending process enhancements that drive KPI improvements.
• Participate in or lead Kaizen, Six Sigma, and other continuous‑improvement initiatives aimed at elevating service efficiency and customer experience.

Customer Interaction & Advocacy

• Serve as the primary point of contact for customers throughout the repair journey, delivering clear, courteous, and timely communication.
• Assist customers in navigating warranty claims, ensuring proper documentation and adherence to arenaflex’s warranty policies.
• Document customer feedback, complaints, and service experiences, escalating critical issues to management when necessary.
• Promote proactive service programs that anticipate customer needs and foster long‑term relationships.

Support & Collaboration

• Provide backup support for related service functions, such as parts logistics, order fulfillment, and after‑sales documentation.
• Assist supervisors with ad‑hoc projects, data analysis, and training initiatives as required.
• Maintain a safe, organized, and compliant work environment in accordance with arenaflex’s safety and quality standards.

Essential Qualifications

• Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or a related field.
• 2–5 years of experience in customer service, repair order management, or after‑sales support within an industrial or technology‑focused environment.
• Demonstrated ability to manage repair priorities, coordinate multi‑disciplinary teams, and meet strict delivery deadlines.
• Proficiency with enterprise resource planning (ERP) systems and service management software; strong data entry and validation skills.
• Excellent written and verbal communication skills, with a customer‑centric approach.
• Analytical mindset capable of interpreting complex datasets and translating insights into actionable recommendations.
• Strong organizational abilities, attention to detail, and the capacity to handle multiple concurrent tasks.

Preferred Qualifications & Additional Experience

• Experience in a Fortune 500 or globally distributed manufacturing organization.
• Familiarity with warranty policies, service contracts, and regulatory compliance in the industrial sector.
• Exposure to continuous‑improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Proven track record of leading cross‑functional problem‑resolution initiatives that resulted in measurable KPI gains.
• Ability to travel occasionally between Bartlesville, OK and Warminster, PA for collaborative projects or training sessions.

Core Skills & Competencies

• Customer Focus: Empathetic listening, proactive communication, and dedication to delivering exceptional service experiences.
• Technical Acumen: Understanding of industrial automation products, repair processes, and warranty mechanics.
• Project Management: Ability to plan, execute, and monitor repair projects, ensuring alignment with timelines and quality standards.
• Analytical Thinking: Skilled at extracting insights from large data sets, creating reports, and recommending process improvements.
• Collaboration: Strong teamwork orientation, comfortable working with technicians, engineers, logistics personnel, and senior leadership.
• Adaptability: Thrive in a fast‑paced environment, quickly adjusting priorities to meet evolving customer and business needs.
• Integrity & Accountability: Commitment to ethical conduct, accurate documentation, and ownership of outcomes.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Customer Service & Repair Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your mastery of arenaflex’s service ecosystem.
• Continuous learning platforms offering courses in supply chain analytics, advanced ERP usage, and customer experience design.
• Opportunities to earn certifications in Lean Six Sigma, Project Management Professional (PMP), and other industry‑recognized credentials.
• Clear career pathways toward senior service management, operations leadership, or specialized technical roles within arenaflex’s global network.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and innovative workplace where every employee’s voice matters. Our culture is built on:

• Safety First: A zero‑tolerance approach to workplace hazards, reinforced by ongoing training and rigorous safety protocols.
• Diversity & Inclusion: Programs that celebrate diverse perspectives and promote equitable growth for all team members.
• Team Spirit: Regular cross‑functional events, knowledge‑sharing sessions, and community outreach initiatives.
• Recognition: Formal and informal recognition programs that celebrate individual and team achievements.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $22.00 to $25.00, complemented by a comprehensive benefits package designed to support your health, financial security, and work‑life balance:

• Medical, dental, and vision insurance plans with generous employer contributions.
• 401(k) retirement savings plan with company matching.
• Paid time off, holidays, and flexible scheduling to accommodate personal needs.
• Employee assistance programs, wellness initiatives, and on‑site amenities.
• Opportunities for overtime, shift differentials, and performance‑based bonuses.

Location & Work Schedule

This position is based in Bartlesville, Oklahoma and requires on‑site presence during the day shift (standard 40‑hour work week). Occasional travel to the Warminster, PA location may be required for collaborative projects or training sessions.

How to Apply

If you are passionate about delivering world‑class service, thrive in a fast‑moving industrial environment, and are eager to grow your career with a global technology leader, we want to hear from you. Click the link below to submit your application and become part of arenaflex’s legacy of innovation and excellence.

Apply Job!

Join arenaflex – Shape the Future of Industry

At arenaflex, your work directly impacts the efficiency and reliability of critical infrastructure worldwide. By joining our service team, you become an ambassador for quality, safety, and customer success. Take the next step in your professional journey—apply today and help us drive the next wave of industrial transformation.