Remote Healthcare Customer Service Representative – Inbound Sales, Insurance Verification & Patient Scheduling Specialist at arenaflex

About arenaflex

arenaflex is a fast‑growing, national telehealth leader dedicated to transforming the way neuropsychological care is delivered. By leveraging cutting‑edge technology and a compassionate, patient‑first mindset, arenaflex shortens the diagnostic journey for individuals facing cognitive challenges such as Alzheimer’s disease, stroke recovery, autism spectrum disorders, and other brain‑related conditions. Our mission is simple yet powerful: provide expert, affordable diagnoses within weeks instead of months, and empower patients and families with the information they need to make confident health decisions.

Our remote‑first culture attracts top talent from across the United States, allowing us to build a diverse, collaborative team that works together to solve complex healthcare problems. At arenaflex, you’ll join a purpose‑driven organization where every call you take, every appointment you schedule, and every piece of information you verify directly contributes to faster, more accurate care for patients nationwide.

Why This Role Matters

As a Healthcare Customer Service Representative at arenaflex, you are the front line of our patient experience. You will guide prospective patients and their families through the initial steps of care, ensuring they understand their options, verify insurance coverage, and secure timely appointments. Your expertise in inbound sales, medical reception, and customer service will help reduce wait times, improve patient satisfaction, and drive the growth of our innovative telehealth platform.

Key Responsibilities

Inbound Sales & Patient Outreach

• Answer inbound calls from patients, caregivers, and referral partners with empathy and professionalism.
• Educate callers on arenaflex’s neuropsychology services, clearly articulating the benefits of remote diagnosis.
• Guide prospects through the decision‑making process, addressing concerns and encouraging enrollment in our programs.
• Document each interaction in our CRM system, ensuring accurate tracking of sales metrics and follow‑up actions.

Insurance Verification & Pre‑Authorization

• Review patient insurance information, confirm coverage for neuropsychological assessments, and identify any out‑of‑pocket costs.
• Prepare and submit pre‑authorization requests to insurers, following up diligently until approval is secured.
• Communicate authorization status to patients and internal teams, ensuring a seamless transition to the clinical workflow.

Appointment Coordination & Scheduling

• Schedule initial consultations, diagnostic assessments, and follow‑up visits using arenaflex’s scheduling platform.
• Reschedule appointments when conflicts arise, proactively offering alternative times that suit patient availability.
• Maintain an organized calendar, balancing high‑volume call periods with administrative tasks to maximize efficiency.

Patient Follow‑Up & Support

• Conduct post‑appointment check‑ins to confirm receipt of equipment, instructional materials, and survey links.
• Address any patient questions regarding test preparation, results delivery, or next steps in their care plan.
• Escalate complex issues to the Operations Manager or Clinical Team while maintaining ownership of the resolution process.

Reporting & Continuous Improvement

• Provide weekly sales and activity reports to the Operations Manager, highlighting key performance indicators such as call volume, conversion rates, and appointment fill‑rates.
• Identify trends in patient inquiries and suggest process enhancements to improve efficiency and patient satisfaction.
• Participate in regular team meetings, sharing insights and best practices with peers.

Essential Qualifications

• Customer Service Experience: Minimum 10 years of progressive experience delivering high‑quality service in fast‑paced environments.
• Medical Receptionist Background: At least 5 years of hands‑on experience in a medical office setting, including insurance verification and patient intake.
• Inbound Sales Expertise: Minimum 5 years of proven success in inside sales, with a track record of meeting or exceeding sales targets.
• Technical Proficiency: Comfortable navigating multiple software platforms (CRM, scheduling tools, electronic health records) and adept at learning new systems quickly.
• Communication Skills: Exceptional verbal communication, active listening, and the ability to convey complex medical information in plain language.
• Availability: Able to work from a quiet, distraction‑free home office, answering calls and managing tasks between 9:00 am – 5:30 pm PST, Monday through Friday.
• Self‑Motivation: Demonstrated ability to stay focused, organized, and productive while working remotely, with a passion for helping patients navigate their healthcare journey.

Preferred Qualifications & Additional Skills

• Experience in telehealth or remote patient engagement environments.
• Familiarity with neuropsychology or neurology terminology and workflows.
• Certification in medical office administration or a related field.
• Proficiency with Microsoft Office Suite, Google Workspace, and video‑conferencing platforms.
• Ability to multitask, prioritize competing demands, and maintain composure under pressure.
• Demonstrated flexibility to adapt to evolving responsibilities as arenaflex scales its operations.

Core Competencies for Success

• Empathy & Patient‑Centricity: Understanding the emotional stakes for patients and families dealing with cognitive health concerns.
• Problem‑Solving: Quickly diagnosing obstacles (e.g., insurance denials, scheduling conflicts) and crafting effective solutions.
• Attention to Detail: Accurate data entry, precise insurance verification, and meticulous follow‑up documentation.
• Team Collaboration: Working closely with clinical staff, operations leadership, and technology teams to ensure a unified patient experience.
• Resilience: Maintaining a positive attitude and high energy level throughout long call periods and repetitive tasks.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its remote workforce. As a Customer Service Representative, you will have access to:

• Ongoing training programs covering advanced sales techniques, insurance navigation, and telehealth best practices.
• Mentorship from senior leaders in operations, clinical services, and business development.
• Opportunities to transition into specialized roles such as Patient Success Manager, Sales Team Lead, or Operations Analyst as you demonstrate mastery of core responsibilities.
• Regular webinars on emerging trends in neuropsychology, digital health, and patient engagement.
• Support for certifications or coursework that enhance your expertise in medical administration or health technology.

Compensation, Benefits & Perks

arenaflex offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $42,000 – $49,000 per year, commensurate with experience and demonstrated skill set.
• Performance Bonus: Up to $5,000 annual bonus based on individual and team metrics.
• Paid Time Off: 7 PTO days plus 3 paid holidays, with additional vacation time earned through tenure.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a 401(k) plan with company match.
• Remote Work Flexibility: Fully remote position with a flexible schedule that respects work‑life balance.
• Professional Development: Access to online learning platforms, industry conferences, and internal skill‑building workshops.
• Technology Stipend: Reimbursement for home office equipment, high‑speed internet, and ergonomic accessories.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, collaboration, and a shared commitment to improving patient outcomes. At arenaflex you will experience:

• A supportive leadership team that values transparency, open communication, and employee feedback.
• Regular virtual team‑building events, coffee chats, and cross‑departmental collaborations to foster a sense of community.
• A results‑oriented environment where you are empowered to take ownership of your work and drive meaningful impact.
• Commitment to diversity, equity, and inclusion, ensuring that every voice is heard and respected.
• Clear pathways for advancement, with performance reviews that focus on growth and skill development.

Application Process & Next Steps

If you are a seasoned customer service professional with a passion for healthcare, a knack for inbound sales, and the technical acumen to thrive in a remote setting, we want to hear from you. To be considered, please complete the required skills assessments and record a brief phone interview as outlined in the application questions. Your recorded responses will help us gauge communication style and fit for the role.

Ready to make a difference in the lives of patients across the nation? Click the link below to submit your application and start your journey with arenaflex today.

Apply Job!

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.