[Remote] Senior Partner Operations Change Management Strategist

Note: The job is a remote job and is open to candidates in USA. Mercury is building a complete finance stack for startups, aiming to simplify financial lives for entrepreneurs. As a Senior Partner Operations Change Management Strategist, you will manage relationships with banking partners, streamline operations, and support product launches by enhancing internal processes and collaboration between teams.

Responsibilities

• Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
• Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
• Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
• Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
• Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
• Work with engineering and product to launch features and grow existing programs
• Work with marketing to track changes and deliver roadmaps to external stakeholders
• Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal
• Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs

Skills

• Have 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
• Feel confident building relationships and being the operational go-to for change requests related to our bank partners
• Have strong organizational skills and an eye for detail
• Be highly collaborative and innately tuned in to partner expectations
• Hold a high-quality bar for your work and those around you
• Consistently exercise empathy
• Stay calm and collected while working on ten things at once
• Exercise creativity while working within difficult constraints
• Have a strong product sense and technical inclination to liaise with internal and external teams
• Communicate ideas clearly across teams
• Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners
• Be motivated to leverage tools and processes to automate as much of your job as possible

Benefits

• The total rewards package at Mercury includes base salary, equity, and benefits.
• Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
• New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
• Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
• We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.
• If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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