[Remote] Manager II Sales Operations

Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Manager II Sales Operations will streamline the customer experience for the Enterprise sales team, leading a team of coordinators and analysts while driving strategic initiatives to enhance sales effectiveness.

Responsibilities

• Collaborate with sales and cross-functional leadership to create and implement strategies that empower the Enterprise Sales team, enabling them to spend more time in the field
• Meticulously define and continuously refine a robust and streamlined process for intaking, assessing, and prioritizing incoming requests, systematically identifying and minimizing potential friction points that could impede revenue generation or pipeline progression
• Lead a transformative initiative to significantly enhance the overall sales representative experience, specifically for those representatives who regularly interface with and manage named customers, by identifying pain points, developing solutions, and implementing improvements that directly impact their day-to-day effectiveness
• Work seamlessly and collaboratively across various internal departments to drive the prioritization and subsequent execution of critical improvements, with the ultimate objective of demonstrably increasing revenue, with a particular emphasis on growth and profitability derived from Enterprise customers
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Skills

• 8+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company with a sales team of 500+ people or experience in similar growth or operations roles in a dynamic environment
• Significant experience with Salesforce, specifically Salesforce reporting, as well as experience with data visualization tools (e.g. Tableau)
• Excellent communication skills with the AVP+ levels of the organization
• Proficiency in Salesforce.com and the overall sales technology ecosystem
• Action-oriented to solve problems on short timelines
• Demonstrated leadership experience driving complex, cross-functional execution
• Comfortable with ambiguity and enthusiastic about improving efficiencies to increase sales
• Strong organizational skills and business judgment with the ability to manage competing priorities
• Excellent communication and critical thinking skills to understand sales policies and processes at a company, team and sales rep level
• Bachelor's degree or higher from a top university
• Advanced analysis skills: expertise working with large and unstructured data sets and building complex models
• Previous experience working within Zendesk/Zendesk Explore in an administrator capacity
• Salesforce CPQ experience
• High ability to communicate with both technical stakeholders and business leaders, i.e., you can translate complex issues to different teams seamlessly
• High level of curiosity
• Proactive and self-motivated

Benefits

• Performance-based bonus/variable pay
• Equity (for eligible roles) in a high-growth public company
• A flexible, employee-led remote model
• A professional development stipend
• Comprehensive health and parental leave plans
• Flexible Working
• Offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements
• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
• Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.
• Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Company Overview