[Remote] Operations Specialist, Remote Assistance

Note: The job is a remote job and is open to candidates in USA. DoorDash Labs is an innovative team within DoorDash focused on robotics and automation to enhance last-mile logistics. The Operations Specialist will manage robots on public roads, provide feedback for system improvements, and ensure smooth operations by supporting team members and adhering to safety standards.

Responsibilities

• Foster a culture of safety, inclusivity, and open communication within the team
• Become proficient in the software used for Remote Assistance operations
• Support robots by using our remote system to efficiently address their needs
• Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency
• Aid operators in their daily activities, ensuring adherence to Remote Assistance standards

Skills

• 2+ years of autonomous and/or robotics operations background experience
• Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar
• Ability to communicate via Slack clearly and effectively, both in writing and verbally
• Self-motivated, quick to learn, and able to perform well under pressure
• Well-organized and attentive to detail
• Foster a strong safety culture by ensuring operations are safe and efficient
• Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress

Benefits

• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave

Company Overview

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