[Remote] Manager, Key Account Sales, Retail & E-Commerce

Note: The job is a remote job and is open to candidates in USA. Brother USA is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. The Manager, Key Account Sales, Retail & E-Commerce is responsible for managing sales for a predefined group of customers in the Business-to-Consumer Retail and E-Commerce channels, maintaining relationships with buyers, and driving sales through inventory and promo management.

Responsibilities

• Identify and achieve sales revenue goals for accounts while maintaining a high level of profitability based on predetermined budget plans
• Maintain high levels of customer service, engagement, and account management, while keeping company interests and profitability in mind
• Engage with customers by phone and email, but also via on-site presence, such as through trade shows, national/regional meetings, Quarterly Business Reviews (QBRs), and more
• Coordinate advertising plans, promo schedules, funding negotiations, and all subsequent accounting of plans
• Plan product assortment, develop plan-o-grams, determine/support product transitions, special offers, stock levels, web developments, and more
• Coordinate/support special projects for the Sales teams and customers, as governed by the greatest needs at the time, including, but not limited to: Drive cross-functional collaboration toward placement of non-divisional SKUs; Manage inventory planning and communications for remanufactured machine stock
• Accurately forecast supplies, hardware, and refurbished hardware monthly, based on seasonality, market trends, planned promotions, & product availability
• Communicate and collaborate regularly with credit, advertising, supply chain, logistics, and others to identify and resolve issues that arise
• Complete monthly reports, provide competitive updates, and escalate issues to management
• Attend and actively participate in meetings with manager, team, division, and others as scheduled
• Stay up to date on current market trends and business applications

Skills

• Bachelor's Degree (or equivalent experience) in Business, Marketing, or related field preferred
• Minimum 7 years Experience: Managing sales accounts, with an emphasis on driving sales results
• Minimum 7 years Experience: Building rapport in a customer/client-facing role
• Intermediate Microsoft Office (Word, Outlook, PowerPoint, Excel)
• Demonstrated ability to increase sales and close on accounts
• Ability to plan and orchestrate events/projects through time management, organization, and follow-up
• Ability to collaborate and build strong relationships with internal stakeholders and external clients
• Ability to diagnose customer issues & problem-solve for solutions
• Communication skills (verbal/written/interpersonal)
• Ability to craft and deliver professional presentations to all levels of an organization
• Minimum 4 years Professional experience in a related industry or in learning new products/technology quickly
• Basic Understanding of the 'computer peripheral' area (e.g. Printer/Fax/MFC products and solutions)
• Basic Knowledge of inventory and Customer Relationship Management (CRM) tools (preferably Salesforce)

Benefits

• This position is eligible for a $ 22,000.00 sales bonus in annual total at 100% of target, with the opportunity to achieve above 100% dependent on individual performance and in alignment with company sales and bonus plans.
• This position is also eligible for a 6.86% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
• Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
• This position is also eligible for an auto allowance paid monthly in the first pay period of each month. This auto allowance may be used in the employee’s sole discretion but is intended toward maintenance of the employee’s own vehicle they’ll be using for business commuting. This is independent and in addition to the company’s Travel & Entertainment policy, which covers mileage reimbursement and additional business travel expenses.
• We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment.
• Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately.
• Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.

Company Overview