[Remote] Encompass Administrator

Note: The job is a remote job and is open to candidates in USA. Cake Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products, redefining the lending experience with innovative programs. They are seeking an Encompass Administrator focused on managing the TPO platform, ensuring functionality, usability, and a seamless experience for external partners.

Responsibilities

• Administer and maintain the ICE Mortgage Technology Encompass platform, including user setup, role assignments, permissions, and vendor account management
• Configure, maintain, and optimize: Custom fields, Input forms, Loan templates, Dashboards and reporting, Workflow automation, Task-based processes, eFolder settings and document libraries
• Manage and enhance the TPO platform to ensure functionality, usability, and a seamless experience for external partners
• Create, manage, troubleshoot, and update Encompass Business Rules and automation logic, including: Field Data Entry Rules, Milestone Completion Rules, Loan Form Printing Rules, Persona-Based Rules, Trigger and Automated Condition Logic, Input Form Logic and Custom Field Automation
• Implement and maintain workflow automation processes to improve operational efficiency and ensure compliance standards are met
• Develop and maintain field triggers, automated workflows, and milestone controls to support mortgage operations
• Test, validate, and deploy Encompass enhancements, system updates, and new functionality
• Maintain clear documentation related to system configurations, processes, and enhancements
• Provide ongoing support and communication to end-users regarding system updates, functionality, and issue resolution
• Support onboarding and offboarding processes, including user access management and security controls
• Collaborate with internal stakeholders to gather business requirements and implement system improvements aligned with organizational goals
• Manage integrations with third-party vendors and maintain related system access and functionality
• Partner with Operations, Processing, Underwriting, Closing, and IT teams to support business initiatives and process optimization
• Perform other duties as assigned to support team and company objectives

Skills

• Minimum 3+ years of experience administering and supporting the ICE Mortgage Technology Encompass platform
• Strong knowledge of Encompass system administration, including user setup, personas, roles, permissions, and security management
• Hands-on experience configuring and maintaining custom fields, input forms, loan templates, dashboards, reports, workflow automation, and task-based processes
• Experience managing and optimizing TPO platforms and supporting third-party originator relationships
• Advanced understanding of Encompass Business Rules, including Field Data Entry Rules, Milestone Completion Rules, Loan Form Printing Rules, Persona-Based Rules, and trigger logic
• Proven ability to develop and maintain workflow automation, milestone controls, and automated processes within Encompass
• Experience testing, validating, and deploying system enhancements, integrations, and platform updates
• Knowledge of mortgage operations, including Processing, Underwriting, Closing, and Compliance workflows
• Ability to troubleshoot system issues, identify root causes, and implement effective solutions in a timely manner
• Experience supporting third-party vendor integrations and maintaining related system functionality and access
• Strong analytical, organizational, and problem-solving skills with high attention to detail
• Excellent verbal and written communication skills with the ability to support and train end-users across departments
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment
• Proficiency in documenting system configurations, workflows, and process enhancements
• Experience supporting onboarding/offboarding processes and maintaining user access controls and security standards
• Collaborative mindset with the ability to partner cross-functionally with Operations, IT, and business stakeholders
• Bachelor's degree in Information Technology, Business Administration, Mortgage Banking, or related field preferred
• Encompass Administrator Certification or related industry certifications preferred

Benefits

• Competitive compensation and performance-based bonuses
• Collaborative and entrepreneurial culture
• Opportunities for career advancement and innovation

Company Overview