Spanish Customer Service Specialist – Bilingual Fashion Retail Support Agent for Global Luxury Brands (English & Spanish)

Step Into the World of Modern Luxury – Join arenaflex as a Spanish Customer Service Specialist

Are you a fluent Spanish and English speaker with a passion for delivering exceptional customer experiences? Do you thrive in dynamic, fast-paced environments where every interaction matters? arenaflex is seeking a dedicated, empathetic, and resourceful Spanish Customer Service Specialist to become the voice behind some of the world’s most beloved fashion and lifestyle brands. This is your opportunity to combine your linguistic talents, problem-solving abilities, and customer-first mindset with a career at the intersection of fashion, technology, and global commerce.

At arenaflex, we believe that luxury is more than a product—it’s an experience, a feeling, and a connection. Our associates around the world support hundreds of leading, digital-first brands, helping them deliver seamless, memorable experiences to customers in the moments that matter most. With a global team of 170,000+ professionals, arenaflex is a powerhouse in the customer experience (CX) industry, and we’re looking for talented individuals like you to help us continue raising the bar.

About the Brands You’ll Represent

As a Spanish Customer Service Specialist at arenaflex, you’ll be supporting two iconic houses that have redefined what it means to live with style, creativity, and confidence:

Coach – Defining Modern Luxury

Coach is a leading design house of modern luxury accessories and lifestyle collections, renowned worldwide for its quality craftsmanship and free-spirited, all-American attitude. With a modern vision and decades of heritage, Coach reimagines luxury for today through authenticity, innovation, and effortless New York style. When a customer reaches out, you’ll be representing a brand synonymous with sophistication and timeless appeal.

Kate Spade New York – Inspiring Women to Live More Interesting Lives

Known for its crisp colors, graphic prints, and playful sophistication, Kate Spade New York encourages personal style with a dash of incandescent charm. From handbags and clothing to tech accessories and home décor, the brand invites women around the world to live every day uniquely and to the fullest. Your role will help bring this vibrant, joyful spirit to life in every customer interaction.

Your Key Responsibilities

As a Spanish Customer Service Specialist, you will be the first point of contact for customers reaching out via phone and email in both Spanish and English. Your mission is to resolve inquiries efficiently, build meaningful relationships, and embody the spirit of the brands you represent. Your day-to-day will include:

• Customer Inquiry Resolution: Respond to all customer inquiries within established timescales, handling each interaction with efficiency, empathy, and professionalism.
• Product Knowledge Mastery: Develop and maintain comprehensive knowledge of client products, collections, and brand values to deliver informed, confident support.
• Escalation Awareness: Recognize when a problem or query should be transferred to another department or a more senior team member, ensuring customers always reach the right expert.
• Correspondence Management: Handle all written communication as requested or required, maintaining a high standard of tone, grammar, and brand voice.
• Accurate Call Logging: Log all calls and customer interactions accurately and in line with company procedures, contributing to data integrity and continuous improvement.
• Administrative Excellence: Take responsibility for maintaining and updating all relevant administration, ensuring smooth operational flow.
• Problem-Solving & Troubleshooting: Demonstrate the ability to analyze issues, identify solutions, and apply existing guidelines and tools to deliver first-touch resolutions whenever possible.
• Performance Standards: Meet minimum monitoring criteria and consistently meet or exceed daily and weekly performance targets.
• Team Collaboration: Work as part of a supportive, high-performing team, contributing to a positive, engaged workplace culture.
• Continuous Learning: Constantly learn, expand, and share your knowledge—growing both personally and professionally while helping your teammates do the same.

What We’re Looking For – Essential Skills & Qualifications

To excel in this role at arenaflex, you’ll need a blend of language proficiency, technical know-how, and a genuine passion for customer service. Specifically, we’re looking for candidates who bring:

• Bilingual Fluency: Native-level proficiency in both Spanish and English (you will handle calls and emails in both languages, so complete fluency in written and verbal communication is essential).
• Customer Service Aptitude: Previous experience or a natural aptitude for customer service, with a strong desire to help people and solve problems.
• Team Player Mentality: A true team player with a flexible, “no 9-to-5” attitude, ready to support colleagues and adapt to business needs.
• Technical Proficiency: Solid knowledge of Mac/PC, Android, and iOS operating systems, with the ability to navigate multiple platforms and tools confidently.
• Organizational Skills: Strong organizational abilities, with the capacity to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Typing Speed: A minimum of 20 words per minute (wpm) on a keyboard.
• Communication Skills: Strong client-facing communication skills, with the ability to listen actively, empathize, and articulate solutions clearly.
• Ownership & Drive: A strong sense of ownership and a drive to go the extra mile to solve an issue, even when it means thinking outside the box.
• Problem-Solving Ability: Demonstrated ability to troubleshoot problems, research thoroughly, and find accurate answers to client questions.
• Resilience Under Pressure: The ability to remain calm, professional, and effective when working under pressure or handling challenging customer interactions.

Preferred (Desirable) Skills

While not essential, the following will make your application stand out:

• Previous fashion industry background or retail experience.
• ECDL qualification or equivalent digital literacy certification.

Working Hours & Schedule

This is a full-time, permanent position based on a schedule of 37.5 hours per week, 5 days out of 6 on a rotational basis. Shifts will fall between Monday and Saturday, between the hours of 09:00 and 20:00. This rotational structure provides variety in your workweek and the opportunity to develop a broad understanding of customer patterns and brand touchpoints.

Why Join arenaflex?

At arenaflex, we put the customer at the heart of everything we do. You’ll be trained to resolve calls by taking ownership of the request or problem and providing first-touch resolution whenever possible. But more than that, you’ll be joining a global community that values optimism, innovation, and inclusivity. We believe true luxury is a freedom of expression that ignites confidence and authenticity—and that philosophy extends to how we treat our associates.

Career Growth & Development

If you enjoy building great relationships with customers and want to help make your team or department one of the best, this could be just the start of your career with arenaflex. We invest in our people through comprehensive training programs, mentorship opportunities, and clear pathways for advancement. Many of our leaders started in customer service roles just like this one, and we’re committed to helping you grow into the career you envision.

Inclusive, Supportive Culture

arenaflex is a global house of brands powered by optimism, innovation, and inclusivity. We believe that anyone from anywhere can have the best idea, and with hard work and dedication, anything is possible. Our culture celebrates diversity, encourages collaboration, and recognizes the unique contributions of every team member.

Compensation, Perks & Benefits

While specific benefits vary by location, arenafflex is committed to offering a competitive compensation package that reflects your skills and contributions. Typical benefits for full-time associates may include:

• Competitive base salary with performance-based incentives.
• Comprehensive paid training to set you up for success.
• Health and wellness benefits (where applicable).
• Generous paid time off and holiday allowances.
• Employee discounts on products from the brands we represent.
• Access to global career mobility opportunities across arenaflex and its partner network.
• A modern, engaging work environment with supportive leadership and team-based culture.

Your Next Step Starts Here

If you’re a bilingual customer service professional ready to represent world-class fashion and lifestyle brands, arenaflex wants to hear from you. Bring your language skills, your empathy, and your drive—and join a team that’s redefining what exceptional customer experience looks like on a global scale.

Apply today and take the first step toward a rewarding career with arenaflex, where your talent, your voice, and your ambition can truly make a difference. We can’t wait to welcome you to the team.