Remote Night‑Shift Customer Support Agent – Travel Booking & GDS (Galileo/Amadeus) Specialist for arenaflex

About arenaflex

arenaflex is a fast‑growing technology company that is reshaping the way business travelers plan, modify, and complete their trips. By leveraging artificial intelligence, advanced data analytics, and a suite of powerful Global Distribution System (GDS) integrations, arenaflex aims to empower a billion travelers worldwide with seamless, automated travel management solutions. Our mission is to eliminate the friction that traditionally exists in corporate travel, delivering a frictionless experience that saves time, reduces costs, and enhances compliance for both travelers and travel managers.

Why This Role Matters

As a Remote Night‑Shift Customer Support Agent, you will be the frontline ambassador for arenaflex’s customers, ensuring that every interaction—whether via chat, email, or the Help Center portal—delivers the high‑quality, reliable service that our brand promises. Your expertise with Galileo and Amadeus will directly influence the speed and accuracy of reservation modifications, refunds, and ancillary services, helping our clients stay productive while traveling across time zones.

Key Responsibilities

• Provide prompt, courteous, and accurate assistance to customers in English through live chat, email, and the Help Center portal.
• Utilize Galileo and Amadeus GDS platforms to create, amend, and cancel bookings, add ancillary services, process refunds, and re‑issue tickets.
• Maintain meticulous records of all customer interactions, ensuring compliance with arenaflex’s data‑security and privacy standards.
• Collaborate closely with cross‑functional teams—including product, engineering, and operations—to resolve complex issues and improve the overall customer journey.
• Stay current on industry trends, GDS updates, and arenaflex policy changes to provide accurate, up‑to‑date information.
• Identify recurring pain points and share actionable insights with the product team to drive continuous improvement.
• Participate in nightly shift handovers, ensuring seamless coverage and knowledge transfer between team members.

Essential Qualifications

• Minimum 2 years of hands‑on experience with either Galileo or Amadeus, with a proven track record of handling ticket re‑issues and refunds.
• Recent, active use of the GDS platform (experience within the last six months is required).
• Fluent written and spoken English, with exceptional communication skills for both chat‑based and email correspondence.
• Strong attention to detail, accuracy, and the ability to follow complex procedural guidelines.
• Demonstrated ability to work effectively in a remote, night‑shift environment, managing time zones and irregular schedules.
• Team‑oriented mindset with a willingness to collaborate, share knowledge, and support peers.

Preferred Qualifications & Skills

• Experience with additional GDS platforms (e.g., Sabre, Worldspan) or travel‑booking software.
• Familiarity with travel‑industry terminology, airline policies, and fare rules.
• Prior exposure to SaaS‑based customer support tools such as Zendesk, Freshdesk, or Intercom.
• Basic understanding of data privacy regulations (GDPR, CCPA) as they apply to travel data.
• Certification or formal training in hospitality, tourism, or a related field.
• Ability to troubleshoot technical issues and guide customers through self‑service resources.

Core Competencies for Success

• Customer‑Centric Mindset: Prioritizing the customer’s needs while balancing company policies.
• Problem‑Solving Acumen: Quickly diagnosing issues and delivering effective resolutions.
• Communication Excellence: Clear, concise, and empathetic written communication.
• Adaptability: Thriving in a dynamic, fast‑changing environment and embracing new tools.
• Self‑Discipline: Managing workload independently while meeting service‑level agreements (SLAs).
• Collaboration: Working seamlessly with global teammates across different time zones.

Shift Details & Work Schedule

This position operates on a night‑shift schedule aligned with Central European Time (CET). The core shift runs from 15:30 – 24:00 CET, covering Tuesday‑Saturday or Sunday‑Thursday, with a flexible margin of ± one hour to accommodate personal commitments. As a fully remote contractor, you may work from any location within the United States, provided you can reliably meet the designated shift hours.

Compensation, Benefits & Perks

• Competitive contractor compensation up to EUR 2,000 per month, paid on a monthly basis.
• Flexible remote work model that supports a healthy work‑life balance.
• Access to a multicultural, inclusive team that values diverse perspectives.
• Opportunities for professional development, including GDS certification reimbursements and online training resources.
• Performance‑based bonuses and recognition programs.
• Paid sick leave, holiday allowances, and a wellness stipend for remote‑work ergonomics.
• Regular virtual team‑building events, cultural celebrations, and knowledge‑sharing sessions.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its talent. As you excel in the Customer Support role, you can progress into senior support positions, team lead roles, or specialized functions such as GDS training, quality assurance, or product advisory. The company’s rapid expansion creates a pipeline of internal opportunities, and we actively support continuous learning through mentorship programs, internal workshops, and access to industry conferences.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, autonomy, and collaboration. We encourage open communication, celebrate achievements, and foster a supportive atmosphere where every voice matters. Whether you’re troubleshooting a complex ticket issue or sharing a new idea to improve the Help Center, you’ll find a receptive audience and a team eager to help you succeed.

Application Process

If you are passionate about delivering exceptional customer service, have a solid background with Galileo or Amadeus, and thrive in a night‑shift, remote environment, we want to hear from you. To apply, submit your updated resume in English, highlighting your GDS experience and any relevant certifications. Our recruitment team will review your application and reach out to schedule a virtual interview.

Join arenaflex Today

Become part of a visionary company that is redefining travel management for businesses worldwide. Your expertise will directly impact the satisfaction of thousands of travelers and help us achieve our ambitious goal of supporting one billion business trips. Take the next step in your career—apply now and start making a difference with arenaflex.

Apply Job!