Customer Service Representative –Hybrid (4 days remote/ 1 day on-site)

Industry: Automotive Retail Company Why Consider This Job Opportunity... • Competitive pay and bonus opportunities • Excellent job benefits, including medical, dental, and vision insurance • Opportunities for career advancement within the company • Positive work environment and company culture • Hybrid work arrangement available after 90 days What To Expect (Job Responsibilities) • Take incoming phone calls from customers and address account-related questions and concerns • Educate customers on finance charges, late fees, payment options, and account management • Collaborate with other departments to resolve customer issues within company policies and applicable laws • Ensure a positive customer experience with every interaction • Balance customer needs with meeting performance metrics and company expectations What Is Required (Qualifications) • High school diploma or 6 months of related experience/training • Basic to moderate computer knowledge and keyboard skills • Ability to multi-task in a high-energy office environment • Effective communication skills and ability to handle stressful customer interactions • Problem-solving skills and ability to escalate issues as needed • Willingness to work a variable schedule, including evening shifts and Saturdays How To Stand Out (Preferred Qualifications) • Previous customer service experience in a call center environment • Strong attention to detail and accuracy in data entry • Knowledge of automotive financing and industry terminology • Ability to speak multiple languages At Talentify, we prioritize respecting candidate privacy and championing equal-opportunity employment. Central to our mission is partnering only with companies that echo this commitment. We strive to foster a fair, transparent, and secure hiring environment for all. Should you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job! For more such jobs please click here!