Online Account Support Manager
Job Description: We are looking for a motivated and energetic Online Account Support Manager to join our team at Disney in Philadelphia, Pennsylvania. As a part-time position at a mid-to-senior level, we are seeking a candidate with at least 6 years of experience in a similar role... Responsibilities: 1. Manage and support online customer accounts, ensuring a positive and seamless experience for users. 2. Work closely with the sales and marketing teams to develop strategies for account growth and retention. 3. Provide personalized support to customers through various channels such as email, chat, and phone. 4. Troubleshoot and resolve any technical issues or account problems in a timely manner. 5. Collaborate with internal teams to improve overall customer satisfaction and loyalty. 6. Analyze account data and trends to identify opportunities for improvement and growth. 7. Stay up-to-date on industry trends and best practices in online account management. Requirements: 1. Bachelor's degree in Business, Marketing, or related field. 2. Previous experience in online account management or customer support roles. 3. Excellent communication and negotiation skills. 4. Ability to work independently and as part of a team. 5. Strong problem-solving and analytical skills. 6. Proficiency in Microsoft Office and CRM software. Personality Traits: Motivated, energetic Soft Skills: Communication, negotiation Benefits: 1. Disability insurance 2. Retirement plan 3. Medical coverage Working Environment: At Disney, we uphold the highest standards of ethical conduct and integrity. We strive to create a positive and inclusive work environment where every team member feels valued and respected. Deadline to Apply: June 1, 2024 Equal Opportunity Statement: Disney is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Online Account Support Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job! For more such jobs please click here!