Remote Customer Service Representative

Job Description

One of Insight Global's clients is looking to onboard 28 Customer Service Representatives to join their team to assist with their Back-To-School season. These individuals will be responsible for providing direct customer service and technical support to users of their course products and platforms. The ideal candidate will have strong analytical skills and a "think out of the... box" mentality. They will be able to communicate with a wide variety of users and diffuse high-stress situations in an empathetic tone. An individual with a background in basic math and technical support is preferred. This is a fully remote opportunity, working in PST hours. The start time is between 6 am and 11 am PST with overtime. This is a 3 contract, with the highest performers getting the chance to be extended through February. The pay rate for this role will be $17.50/hr. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements High school diploma or equivalent required. Background within a customer facing role. Excellent communication skills -- both verbal and written. Basic computer skills Strong relationship management skills, high level or professionalism, maturity, and enthusiasm. Bachelor's degree or AA Experience providing support via chat, phone, and email. Math or chemistry background Technical troubleshooting skills. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io Apply Job! For more such jobs please click here!