Helpdesk Support Specialist (Remote-Nights)

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Our client is seeking a remote Helpdesk Specialist I to handle all password reset activities for after hours support... This is a 1 year contract (Full-time M-F 3PM-11PM). Responsibilities: ? Answer calls/emails regarding password issues ? Verify users' credentials ? Collaborate routinely with customers on password issues ? Escalate unresolved issues to the apporpriate contact ? Provide excellent customer service directly to clients end-user Qualifications ? Prior Helpdesk Support experience ? Excellent customer service experience ? Great troubleshooting experience and general IT experience ? Preferred experience with Kantime, UKG and or Azure Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. © 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries Apply Job!