Customer Service Representative - (Remote) FT - long term $15.00/hr. Paid training
Customer Service Representative - FT ($15.00/hr.) REMOTE LONG TERM **** To be considered for this position we require an application please go to our website at www.enablx.com to fill out the application ... ASK ABOUT OUR $50.00/MONTH INTERNET REIMBURSEMENT. We are seeking well-spoken, customer-focused, patient and compassionate people to join our team. The Customer Service Representative acts as the product resource liaison between our client and their current or potential customers. The Customer Service Representatives will help and assist customers over the phone to solve issues and handle complaints and inquiries related to the specific product that they are assigned to support. The goal of the Customer Service Representative is to efficiently and professionally resolve the call to ensure customer satisfaction. Essential Duties: Provide excellent customer support to customers with friendly, professional and welcoming attitude Handle inbound calls in a timely manner and manage outbound calls as necessary Research and verify information provided by customers utilizing on-line resources Follow communication scripts provided while handling various technical topics and issues Identify customers needs, clarify information, research issues and provide solutions to customer inquiries Provide customers with product and service information as needed Continuously learn and train to maintain and expand your product knowledge and customer service skills Update job and product knowledge by participating in ongoing educational opportunities Job Requirements Professional work ethic Strong phone and verbal communication Ability to multi-task, set priorities and manage your time effectively Active listening with ability to resolve customer issues Basic computer skills utilizing Microsoft Windows and browser-based applications Minimum typing speed of 25wpm Ability to identify and escalate priority issues Manage and update customer data by entering and editing customer information Quiet work space High speed internet Bi-lingual skills a plus but not required (Spanish or French) We offer the following: Paid training Health Insurance Dental Insurance Life Insurance Retirement plan PTO days Holidays Room for advancement Agent Incentives Education: High School Diploma or equivalent (GED) TO BE CONSIDERED FOR THIS POSITION PLEASE GO TO OUR WEBSITE AT www.enablx.com (click on contact us then employment opportunities) TO FILL OUT THE APPLICATION Job Type: Full-time Pay: $15.00 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Work from home Shift: 8 hour shift Education: High school or equivalent (Required) Location: Texas (Required) Work Location: Remote Apply Job!