Customer Service Manager

Fellow Health Partners is seeking a full-time representative with experience in Customer Service. This position is remote.. Primary Responsibilities. The Customer Service Representative is responsible for answering patient calls, listening to their concerns, and resolving issues. They handle both incoming and outgoing phone conversations.. Key responsibilities include:. · Answer phones and... resolve complex patient billing inquiries and problems while documenting all phone calls accurately and entirely in the electronic medical record (EMR). · Provide excellent customer through clear, concise communication.. · Ensures positive patient experience on every interaction. · Process patient payments. · Establish payment plans. · Make outbound calls to collect outstanding patient balances. · Follow up on interdepartmental issues, emails, and voicemails. · Always maintain HIPAA compliance. · Performs other duties as assigned. Skills/Qualifications. Strong customer service excellence expected. Excellent communication and interpersonal skills required. Proficient with Microsoft Office, Word, Excel, and Outlook. Excellent organizational skills. Must be able to work independently with little supervision. Demonstrated ability to understand and implement verbal and written direction. Proficient in English. Proficiency in Spanish a plus. Education/Experience. One (1) year revenue cycle experience in health care organization is required. High School diploma. Basic understanding of Medical Insurance. Fellow Health Partners is an Equal Opportunity Employer. We offer competitive compensation and an attractive benefits package. We invite you to apply if you are looking for a challenging and exciting position in a growing industry.. Job Type: Full-time. Pay: $20.00 per hour. Benefits:. 401(k). 401(k) matching. Dental insurance. Health insurance. Life insurance. Paid time off. Vision insurance. Schedule:. 8 hour shift. Monday to Friday. Education:. High school or equivalent (Preferred). Experience:. Customer Service: 1 year (Required). Medical billing: 1 year (Required). Work Location: Remote Experience: Not required Languages: English – Beginner. Spanish – Beginner Employment: Full-time Schedule: 8 hours shift Monday to Friday Salary: from $20 hourly Starting time: Immediate start! About Fellow Health Partners: Fellow Health Partners is committed to helping our clients improve their bottom line by applying innovative medical business solutions. We work with clients and locations across the United States Apply Job!