Customer Services Representative (Hybrid - 1x weekly on site)

Employer Industry: Academic Publishing Why consider this job opportunity... - Starting hourly pay rate of $21.98 (~$40,000 annually) - Excellent work/life balance with a fantastic, flexible working culture - 15 days paid vacation and 10 paid sick days - Up to 8 weeks of paid parental leave and other significant life event leaves - 401(k) plan with employer match and comprehensive medical, vision, and dental benefits - Opportunity to contribute to a mission-driven organization that fosters human progress through knowledge What to Expect (Job Responsibilities): - Take ownership of customer queries received via phone and email, striving to increase customer satisfaction and first-time resolution - Process orders, invoices, and quotes in a timely and accurate manner, addressing customer requests and escalating issues when necessary - Resolve product or service problems by clarifying customer issues and determining the best solutions - Review customer self-help portals and suggest new content or amendments to improve user experience - Utilize Salesforce and SAP for managing customer contacts, orders, and invoicing while achieving personal objectives and KPIs What is Required (Qualifications): - Previous customer service experience preferred - Experience working to accomplish KPIs and SLAs - Excellent verbal and written communication skills in English - Strong problem-solving skills and attention to detail - Proficiency in Microsoft Office and experience with SAP and Salesforce preferred How to Stand Out (Preferred Qualifications): - Ability to type at least 40 words per minute - Experience working in a fast-paced environment with minimal supervision - Familiarity with customer service best practices and quality assurance #AcademicPublishing #CustomerService #FlexibleWork #CareerOpportunity #WorkLifeBalance "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!