Guest Relations Supervisor

Job Summary of Guest Relations Supervisor: Hilton has always stayed ahead of the competition by introducing new ideas, delivering quality service and consistently achieving success. To continue this tradition, they are in the process of finding a Guest Relations Supervisor. Responsibilities of Guest Relations Supervisor: • Ensures the smooth running of front desk activities. • Offers guidance, supervision, and assistance to maintain a consistent level of customer service. • Delegates tasks and educates team members on their job. Observes the flow of people in the lobby and makes necessary adjustments to staffing. • Resolves customer complaints. • Manages, monitors, and assesses employee workloads and work quality on a regular basis. Specifically, we look for demonstration of these Values: • Hospitality - We're passionate about delivering exceptional guest experiences. • Integrity - We do the right thing, all the time. • Leadership - We're leaders in our industry and in our communities. • Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following • key attributes: Quality Productivity Dependability Customer Focus Adaptability Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Benefits of Guest Relations Supervisor: • For years, Hilton has been offering first-class lodging, top-quality services, and great value to cater to the needs of business and pleasure seekers alike. • Hilton is committed to offering outstanding guest services across its diverse properties, as it has done since its inception. • Every day, our team comes together to share the joy of hospitality with everyone we encounter, seeking to fill the world with the light and warmth of our mission. Apply Job!