Client Communication & Happiness Coordinator
About Us
All Care To You is a Management Service Organization providing our clients with healthcare administrative support. We provide services to Independent Physician Associations, TPAs, and Fiscal Intermediary clients. ACTY is a modern growing company which encourages diverse perspectives. We celebrate curiosity, initiative, drive and a passion for making a difference. We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and offers a flexible work environment as well as schedules. ACTY offers 100% employer paid medical, vision, dental, and life coverage for our employees. We also offer paid holiday, birthday time off, sick time, and vacation time as well as a 401k plan. Additional employee paid coverage options available. Job purpose The Client Communication & Happiness Coordinator is responsible for providing administrative support for client meetings and reporting. This position will be a liaison between ACTY and our clients ensuring client happiness and satisfaction. This position is ideal for someone who is a strong communicator and team player. Duties and responsibilities · Post all client/provider facing reports to SharePoint and/or other submission locations. · Review and alert MSO leadership of any issues with client facing reports. · Maintain monthly and quarterly meetings with all clients. Schedule meeting reminders, follow-ups, and obtain RSVPs. · Prepare agendas, minutes, and meeting materials. Coordinate with clients on agenda updates and additional items. Follow through with post-meetings tasks, i.e. implementing new strategic objectives, providing follow-up documentation and reporting around a particular subject, submitting honorariums, etc. · Communicate all client related changes and updates company/department wide. · Provide support to department leaders as needed. · Be an internal and external facilitator between ACTY and clients to maintain and ensure customer happiness. · Communicate good news, feedback, and reviews to increase customer and team satisfaction. · Collaborate with a diverse team to provide exceptional customer service and support. · Schedule and facilitate joint operations meetings with all health plans regularly including notifying internal staff to prepare issues to be addressed, and present at these meetings. · Utilize your strong problem-solving skills to address challenges and find efficient solutions. · Maintain confidentiality and adhering to the highest ethical standards in our extremely sensitive and private environment. · Demonstrate excellent written and verbal communication skills in all interactions with internal and external stakeholders. · Other duties and projects as needed. Qualifications · 1-2 years Healthcare Administration experience preferred · 3 years Customer Service and Communication experience · Proficiency using Outlook, Microsoft Teams, Zoom, Microsoft Office (including Word and Excel) and Adobe · Detail oriented and highly organized · Strong ability to multi-task, project management, and work in a fast-paced environment · Strong ability in problem-solving · Ability to self-manage, strong time management skills · Ability to work in an extremely confidential environment · Strong written and verbal communication skills Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Work from home Schedule: 8 hour shift Monday to Friday Experience: Healthcare Administration: 1 year (Preferred) Location: California (Preferred) Work Location: Remote Apply Job!