L1 Call Centre Executives

Job Summary We are looking for a Call Centre Representative to handle calls from customers and provide support to them in all possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. Responsibilities • Handle inbound and outbound calls to customers and clients maintaining a high quality of services • Identify the needs of customers, resolve issues and provide solutions within the timeframe • Ensure you follow the customer service script provided by the company for uniformity • Adhere to the company policies and the customer resolution process & steps • Maintain good customer relations • Meet personal targets and work towards meeting team targets • Maintain records of the conversations with the customer and analyze the data • Record the customer queries and interaction in the internal CRM and maintain the accuracy of all data Skills & Qualification • A bachelor's degree is preferred • Prior experience with customer service and call centers in relevant job roles • Good knowledge of CRM practices and systems • Customer-oriented attitude with professionalism, strong call handling skills, and active listening • Strong multitasking, time management, and target achieving skills • Excellent communication skills with good command of the English language Language Preferences Hindi, English, Telugu & Tamil Apply Job!