Remote Customer Service Specialist

Job Overview: About the job Remote Customer Service Representative. The remote customer service representative (CSR) is a remote position, responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are assigned a queue of early-stage delinquent auto finance accounts ranging from 4-30 days past due for payment reminders and resolution of accounts. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution. Essential Job Functions: • Answer and handle calls regarding accounts and other related questions utilizing appropriate compliance and security measures to identify customers and protect against fraud • Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry. • Collect on assigned delinquent accounts in a timely and effective manner, within established guidelines • Document all communications and transactions of material manner with customers • Protect the confidentiality of all aspects of the companys operations, portfolio, customer information, and computer technology • Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA and Rees-Levering among others • Actively participate in team meetings to improve workflows, collection processes, and department efficiencies. Additional Job Functions: • Work effectively in a high-pressure, high-volume environment • Display professionalism and empathy • Handle customer questions with a goal of resolving all issues within first contact/call • Demonstrate strong verbal and written communication skills • Refer available services to meet customers needs • Excellent computer skills including proficiency with Microsoft Suite products • Contribute to department projects as assigned • Other related duties as business needs arise Apply Job!