Deposit Operations - Bookkeeping

About the position The Deposit Operations - Bookkeeping Specialist plays a crucial role in ensuring the accuracy and efficiency of the bank's bookkeeping and deposit operations. This position involves a variety of tasks that are essential for maintaining the integrity of the bank's financial records and providing excellent service to customers. The specialist will be responsible for reconciling various accounts, including correspondent bank accounts, the Federal Reserve Bank, official checks, ATM reports, and ACH reports. Daily reconciliations are critical to ensure that all transactions are accurately reflected in the general ledger, and any discrepancies must be researched and resolved promptly. In addition to reconciliation duties, the specialist will handle special items that require additional attention, such as unauthorized ACH entries and reclamations. This includes making necessary correcting entries and ensuring that all account holder communications are handled appropriately. The role also involves inputting general ledger entries and verifying wire transfers within the Federal Reserve and correspondent banking accounts. The specialist will assist with domestic collection items and provide support for various bookkeeping tasks as needed. Customer service is a key component of this position. The specialist will interact with customers through various channels, including in-person, phone, email, and mail, providing accurate information and assistance with account transfers, password resets, and e-statement enrollments. The ability to communicate effectively and maintain a professional demeanor is essential for success in this role. The specialist must also demonstrate strong organizational skills and attention to detail to manage the various responsibilities effectively. Responsibilities • Reconcile Correspondent Bank Accounts Monthly , • Reconcile The Federal Reserve Bank , • Daily Reconcile Official Check(s) Accounts , • Reconcile Daily ATM reports with general ledger , • Reconcile Daily ACH reports with general ledger , • Reconcile miscellaneous general ledger and internal checking accounts monthly , • Research all special handling items daily & make correcting entries to clear them , • Input general ledger entries , • Receive and respond to reclamations and ensure account holder copies are mailed , • Return ACH credits when customer(s) are deceased , • Handle unauthorized ACH entries received from the CSRs , • Input and Verify wire transfer within Federal Reserve account and correspondent banking accounts , • Handle domestic collection items , • Provide efficient and accurate information and service to customers either in person, by phone, fax, e-mail or by mail , • Do account transfers, research, pin reset(s) for on-call, password reset(s) for internet banking and set up e-statements enrollments , • Perform SSI / Medicaid Verifications and Credit Verifications , • Fill in with un-posted items and Federal Reserve Returns (Chargebacks) as needed , • Complete other jobs as assigned Requirements • Basic understanding of accounting , • Demonstrated experience with accurate data entry , • Strong attention to detail and organizational skills , • Proficient with MS Office including Word and Excel , • Excellent communication skills - phone, personal contact and written , • Strong ability and desire to work with others in a cooperative and professional manner , • Good judgment and ability to handle confidential information , • High school diploma or equivalent is required; a college degree is preferred Nice-to-haves

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