FHA Mortgage Origination - Customer Service

About the position Leidos is seeking full-time and part-time Mortgage Origination Professionals to support the FHA Resource Center in Albuquerque, NM, and Indianapolis, IN. This role involves providing customer service related to FHA mortgage policies and procedures, utilizing a background in mortgage origination to assist clients effectively. The position offers opportunities for telework after training based on performance and customer approval. Responsibilities • Provide excellent customer service by answering calls and emails regarding FHA guidelines and procedures. , • Utilize mortgage industry knowledge to find answers in a knowledge database for client requests. , • Follow standard operating procedures for various topics, systems, and contact channels. , • Document all contacts in a database accurately. , • Stay updated on FHA mortgage processes and procedures. Requirements • High School diploma or GED certificate. , • Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer). , • Minimum of 1 year of contact center or telephone customer service experience. , • Ability to obtain a Public Trust Security clearance, including a credit check and background investigation. Nice-to-haves • Bilingual (Spanish & English), verbal and written. , • Strong FHA knowledge/background. , • Contact center experience (Omnichannel). Benefits • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans. , • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks your first year. , • Ten paid holidays per year. , • Ongoing training to promote your success. , • Tuition reimbursement based on Leidos' policy. , • Discounted Leidos stock purchase and other Employee Discounts. Apply Job!