Call Center - Bilingual Spanish

Join Forbes’ 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training. Job opportunities • Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling • Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products • Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products Must-have qualifications • A minimum of two years relevant work experience. • {OR} A minimum of two years post-secondary education • Fluent in Spanish and English (speak and read) • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) Training starts: April or May 2025 Schedule: This is a full time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training. Work from home office requirements • Designated workspace free from noise and other distractions • High-speed internet at your expense unless otherwise required by law • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) • All Progressive hardware you receive needs to be connected to a surge protector Compensation • $21.00 or $22.00 per hour depending on the role you are selected for • Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance • An additional 10% when you work evening or weekend hours • Performance-based rewards • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role Benefits • 401(k) with dollar-for-dollar company match up to 6% • Medical, dental & vision, including free preventative care • Wellness & mental health programs • Health care flexible spending accounts, health savings accounts, & life insurance • Paid time off, including volunteer time off • Paid & unpaid sick leave where applicable, as well as short & long-term disability • Parental & family leave; military leave & pay • Diverse, inclusive & welcoming culture with Employee Resource Groups • Career development & tuition assistance Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/ Apply Job!