Servicing Voice Vendor Relations and Performance Manager

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

Summary:

The Servicing Voice, Vendor Relations, and Performance Manager is responsible for overseeing vendor relationships, managing performance metrics, and ensuring effective communication with third‐party agencies. This role involves evaluating vendor performance, operational processes, and the effectiveness of servicing strategies to drive efficiency, compliance, and service quality. By fostering collaboration across internal departments and external partners, the Manager ensures alignment with company goals and the successful execution of strategic initiatives. Additionally, the position focuses on maintaining consistent oversight of operational outcomes, analyzing performance trends, and identifying opportunities for continuous improvement and optimization within the servicing framework.

• Oversee vendor performance by monitoring metrics, analyzing data, and ensuring compliance with service agreements. Develop and maintain performance scorecards for vendors and third‐party agencies.
• Evaluate the effectiveness of servicing strategies and operational processes, providing actionable recommendations for improvement based on data analysis.
• Maintain effective communication with third‐party agencies and internal teams to ensure alignment on goals, strategy execution, and issue resolution.
• Collaborate with cross‐functional departments to design, refine, and implement strategic initiatives that drive servicing performance and operational excellence.
• Analyze and interpret performance trends, identifying opportunities to optimize processes and enhance outcomes.
• Provide regular and ad‐hoc reporting, including data visualizations, to stakeholders to track progress and ensure transparency.

• Minimum of 3 years of experience managing vendors or third‐party agencies, including evaluating performance, ensuring compliance with service agreements, and fostering productive relationships.
• Bachelor's degree or equivalent work experience preferred.
• Proven ability to analyze performance metrics and trends to assess the effectiveness of strategies and recommend data‐driven improvements.
• Strong written and verbal communication skills, with the ability to effectively collaborate with vendors, internal teams, and stakeholders.
• Experience developing and maintaining KPIs or scorecards to monitor vendor performance and operational success.
• High attention to detail and accuracy in analyzing data, preparing reports, and executing performance strategies.
• Strong organizational and time management skills, with the ability to balance multiple priorities and meet deadlines.

Compensation: $115,000 - $125,000 per year

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!