Member Services Representative (Overnight Weekday)
Position:Weekend Overnight Supervisor Reports to: General Manager (GM)/ Assistant Manager (AM) Department: Operations Purpose: Supervise and manage club operations overnight in a designated location, ensuring club is operating in compliance with Excel and Planet Fitness policies, practices and objectives. Grow with us! In one to two years, you could be earning $50k a year with Planet Fitness! We... are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. See for yourself! What are you waiting for? APPLY TODAY! Essential Duties and Responsibilities - Provide an exceptional customer service experience. -Responsibilities include: Check members into the system. Take prospective members on tours then assist them with the new account sign-up process Facilitate needed updates to members accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Detailed cleaning in all areas of the facility. Close shift for that business day. Create a bank deposit for next day. Qualifications/Requirements Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. People with positive mental attitudes excel here! Customer service background preferred. Punctuality and reliability is a must. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Ability to work 3rd shift (overnights). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Are you looking for a career with a company who has revolutionized the fitness industry? Then look no further than Planet Fitness! Planet Fitness is one of the largest and fastest growing franchisors and operators of fitness centers in the U.S.! As a company, our mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. We're aggressively expanding and looking for talented individuals to help us conquer Gymtimidation! If you want to work at a company that offers a great culture, exciting opportunities and competitive salaries and benefits, then Planet Fitness could be your new home! MISSION To build a TEAM culture and atmosphere constructed on TRUST, HUMILITY, and STRONG RELATIONSHIPS, always leading by example and putting others first with the utmost INTEGRITY, DEDICATION, and ACCOUNTABILITY. CORE VALUES Humility Team Player Integrity Dedication Accountability Apply to This Job Check More Jobs Apply Job!