Customer Service Contact Agent
Customer Service Contact Agent Job Summary of Customer Service Contact Agent: This position involves tasks such as package processing, quality evaluations, and transaction handling to ensure a seamless customer experience. With multiple shifts to choose from, this role offers an excellent opportunity to enter or progress within a dynamic work environment. Job Duties and Responsibilities of Customer Service Contact Agent: ? Assist clients with shipping-related questions and services they require. ? Validate shipment addresses and examine packages to ensure they meet quality standards. ? Utilize UPS technology for processing packages and ensuring accuracy in record-keeping. ? Ensure sales transactions are handled swiftly and with a professional approach. ? Provide stellar and polite customer service in a fast-paced atmosphere. Qualifications and Experience of Customer Service Contact Agent: ? No prior experience is necessary; training will be given. ? Strong prowess in interpersonal interactions and communication. ? Fundamental computer skills essential for tracking packages and organizing records. ? Competence in multitasking and ensuring meticulous focus. ? The authorization to work in the United States must be in place. Benefits of Customer Service Contact Agent: ? Part-Time, Full-Time, and Seasonal roles are available to provide flexibility in work arrangements. ? Enticing pay structure combined with avenues for advancement. ? Benefits for medical, dental, and vision care (eligible after a waiting period). ? Workers are entitled to paid leave for both vacation time and public holidays. ? A company-sponsored retirement savings plan featuring employer contributions, such as a 401(k). ? Employee benefits encompass discounted offers and educational assistance opportunities. Salary: ? The salary for this role is set at $21.00 hourly. About UPS: UPS, a well-established Fortune Global 500 entity, is a dominant force in the logistics sector, excelling in prompt package delivery and streamlined supply chain operations. With a focus on fostering innovation, promoting sustainability, and engaging with the community, UPS remains dedicated to delivering impactful outcomes. Take your career to new heights by becoming a valued member of UPS's diverse and dedicated workforce Apply Job!