Supervisor (Part-time) Penn State Berks

About the position The part-time Supervisor at Barnes & Noble College will play a crucial role in providing outstanding customer service and supporting the management team. This position involves overseeing team members, ensuring operational efficiency, and maintaining a high standard of service within the store. The Supervisor will be responsible for coaching staff, resolving customer issues, and acting as the Manager-on-Duty in the absence of upper management. Responsibilities ? Spend the majority of time on the sales floor delivering, coaching, and modeling exceptional customer service. , ? Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members. , ? Help resolve customer issues and complaints, escalating problems to the management team when necessary. , ? Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. , ? Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects. , ? Assist with processing sales transactions involving cash, credit, or financial aid payments as needed. Requirements ? 2+ years' experience in a retail setting preferred. , ? Candidates must be a minimum of 18 years of age to be considered for employment. , ? High school diploma/GED preferred. , ? Outstanding customer service skills to match customers to products that meet their needs. , ? Basic reading, writing and accounting skills required. , ? Excellent customer service and communication skills needed. , ? Strong interpersonal, communication, and problem solving skills. , ? Ability to work a flexible schedule including evenings, weekends, and holidays. Nice-to-haves Benefits ? Get paid sooner! Daily Pay earned wage access is available to all store employees. , ? Employee Discount , ? Paid sick time (accrued based on time worked) , ? Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period) , ? Commuter Benefits Apply Job!