Customer Support Specialist - SaaS Software - Night Shift

Description: • Founded in 1980, SMA Technologies specializes in automation software and document processing solutions. • The Customer Support Specialist will respond to alerts from customer environments, support cases and any infrastructure issues. • Monitor, diagnose and respond to failures reported via multiple channels. • Proactively take action to resolve or escalate failures. • Collaborate with the MAS, Support and Infrastructure teams to ensure systems and environments run smoothly and efficiently. Requirements: • Experience with Level 1 triaging and responding to high volume of support or system issues. • Comfortable working with Enterprise customers and support teams in high-stress production environments to provide patient, customer-focused, technical assistance. • Passionate about organization and reliability. • Driven to improve customer service and promote a dependable environment of accuracy and reliability. • Motivated when working with a diverse team and being able to collaborate on continuous improvement. • Strong level of curiosity and care about learning and self-improvement. • Accountable and dependable with a solid work ethic displaying ownership of responsibilities required in this role. Benefits: • A remote first environment – Work from wherever you are comfortable in the contiguous U.S. as SMA Technologies is a remote first organization. • SMA will provide all the gear you need to be successful in your role, including Dell Laptop, $100/month phone reimbursement, monitors, gear to get yourself started, plus a one-time $250 stipend to purchase any extras. • 100% Company paid health, dental and vision insurance for you and your immediate family on our competitive HSA plan offering. • SMA also contributes $1,800 per year into an HSA account for you to spend on qualifying healthcare costs. • 100% company paid LTD, AD&D and basic life insurance for you. • Flexible PTO (like unlimited PTO) and flexible working hours to accommodate a great work/life balance. • 11 Paid Holidays. • Quarterly Wellness Day to recharge in whatever way you need. • $2,500 Annual Professional Development stipend to help you continue to enhance your skills. Apply Job!