Sr. PM Claims, Amazon Shipping
Description Amazon shipping is seeking a strategic and results driven leader to join as a Sr. Program Manager to lead the Claims Program charter for our org. We are looking for a talented individual who is able to work in an ambiguous environment, manage multiple stakeholders; and lead initiatives to improve Claims Experience and reduce abusive behaviors. You will have a detailed/analytical mindset as well as think big attitude and will be responsible to liaise with key stakeholders across Amazon Shipping Commercial/Product/Tech/Operations teams and internal partner teams. You will be a natural self-starter who is comfortable working with data, driving complex cross-functional Programs and will have a strong management and analytical skills, and be an effective communicator. As a Sr. Program Manager, you will own the WW execution for growth of the Program Charter. You should have proven experience in strategy, large-scale execution, entrepreneurial innovation, working cross functionally with operations and engineering teams, and people leadership in a matrix environment. This role requires comfort in ambiguous situations and maintaining a high bar in a dynamic, fast-moving environment. Strong business judgment, ability to influence cross-functional and remotely located teams, a customer-centric and creative mindset and strong analytical skills are also essential. Key job responsibilities Manage the program charter by driving strategic initiatives for growth and quality improvement. Build and manage relationships with key stakeholders across Amazon Shipping Commercial/Product/Tech/Operations teams and internal partner teams. Dive deep into claims data to analyze trends, identify patterns and areas for improvement Lead/support development of product and operational requirements in close collaboration with product, engineering, and operations teams. Lead and/or support in key leadership update documents such as MBR/QBR, WW VP goals review. Deliver clear and concise updates on status of the Program with detailed commentary on key challenges, risks and mitigations implemented. About The Team Amazon Shipping is an industry leading shipping service provider (SSP) that offers better reliability and shipper/recipient experience at the right price point within every marketplace we operate. Over the last 25 years, Amazon has built a world-class operations with Amazon Fulfillment Network (AFN). Amazon Shipping has developed the technology, commercial expertise, and operational processes to externalize this network, reducing overall costs to Amazon through incremental density and monetizing our logistics capability. Our goal is to become customer obsessed and sustainable business, helping Amazon reduce its dependency on third-party SSPs and providing retailers with high quality shipping solutions. Basic Qualifications 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. Company - Amazon.com Services LLC Job ID: A2894300 Apply Job!